Tre Chambers Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

• Servicing over $80 million in commercial lending accounts across top clients • Analyzing account health and identifying growth opportunities to upsell clients to adopt products that align with growth trajectory and goals• Exceeding organization sales and service goals by 30% YoY • Retaining member relationships and their associated accounts through proactive and diligent customer relationship management; opening accounts, managing concerns and executing resolutions• Streamlined intra-department communication processes for new account opening documentation and treasury management agreements• Collaborating cross-functionally with Sales, Indirect Lending, Commercial Lending, Loan Operations, and Check and ACH Services to transition business accounts through pipeline from open lead to Treasury• Presenting Treasury Products to high end Commercial and Business clients such as CEOs and Accounting managers, and leadership in internal departments• Training members on full suite of account tools and varied use cases for ACH, Positive Pay, Remote Deposit Capture, Tiered Authority, Wires, and Business Account Analysis• Partnering with vendors to provide technical training and resolve equipment issues, mitigating any downtime for members and loss of revenue for credit union• Negotiated Treasury products and services for high profile Business and Commercial Lending clients

Phoenix, Arizona, United States

• Lead group of 12 to 15 employees; educating them on customer service standards, conflict resolution and accurate data entry practices• Mastered internal systems and related service role functions, becoming a subject matter expert able to provide thorough and prompt responses to customer inquiries• Enhanced call center script to create a clear and concise talk track around most frequent questions or concerns; as a result, call times were condensed, and customer satisfaction surveys saw an increase by 40%

Phoenix, Arizona, United States

• Processed accounts receivable and accounts payable; ensuring accuracy to maximize cash flow and minimize costs through on time invoice payments to vendors, researching discrepancies or chargebacks and processing reconciliations• Leveraged department relationships to escalate unresolved issues quickly and reduce delayed resolutions

Phoenix, Arizona, United States

• Managed customer connections and represented the credit union on the frontlines of consumer banking• Resolved service, pricing and technical inquiries for customers• Met or exceeded service and quality standards every review period

Bachelors Of Science, Communications W/ A Minor In Business

Education record