∙ Collaborate with engineers, architects and other workers in the same project∙ Choose subcontractors and delegate their responsibilities∙ Responsible for any delays, emergencies and problems that can arise∙ Comply with safety and building codes as well as legal requirements∙ Report project progress and budget to client∙ Explain contract and technical matter to others in a clear manner∙ Prepare budget and cost estimates, along with work timetables

Professional Auto Detailing Services• Ceramic Coatings• Wax and Sealants• (Scratch-Free) Exterior and Interior Cleaning• Engine Bay Detailing• Plastic and Upholstery Restoration and More

∙ Diagnosed and replaced defective components and parts on malfunctioning computers and tablet devices.∙ Monitored systems in operation and efficiently troubleshot processing systems to cut company costs and maximize productivity.∙ Configured systems according to prescribed software and hardware frameworks.∙ Tested new software and hardware prior to deployment by shimming devices according to device type.

• Consistently worked with SAP, Prometheus Group Software, and Maximo to assist customers• Created Developer Support tickets (Freshworks and JIRA software) using detailed steps and information to reproduce errors with solutions• Troubleshooting customer issues through remote screen-share meetings• Provided administrative access and authentication to over hundreds of customers• Worked with Mobile Development Team to assist customers using PG mobile application• Participated in new customer implementations• Coordinated and managed customer upgrades to updated versions of Prometheus Software• Consistently updated and organized Customer tickets for team members and other teams

• Enabled thousands of participants to register and complete engagement, outreach, and extension courses and activities• Worked in an agile environment to perform standard system configurations alongside development testing, as well as undergo user testing with documentation of result• Participated in internal stakeholder meetings in order to document system issues and requirements, then edited and created system documentation based on standard operating procedures• As part of the HR team, was responsible for bi-weekly check-ins with interns and representation of the OIT program at the Poole College of Management Career Fair

• Protected sensitive data through administration and organization of enterprise level systems such as G-Suite, Microsoft Office, Slack, Zoom, and several third-party applications• Led user administration including provisioning and deprovisioning of user accounts, as well as providing access controls to maintain correct roles and permissions for all users• Upgraded security through implementing and providing system support of Okta, OpenVPN, and multi-factor authentication• Developed and improved security questionnaire library through excel, and completed security questionnaires within Loopio software• Participated in stakeholder meetings in order to document progress and specify configuration issues, then created and modified tasks in Jira software based on standard operating procedures

• Reduced overhead costs and improved business efficiency through creating and optimizing new business processes (ordering, inventory, food preparation, etc)• Worked on development of internal organization app using Google App Maker to create a platform that contains training videos, applicant tracking, and inventory management• Collaborated with stakeholders and team members regarding marketing strategy, and formed new business contacts which resulted in increased sales and brand recognition