Tim Read Email & Phone Number

New Zealand

Global

Founded company with longtime friend and one time colleague, we develop applications and integrations for developers, consultants and administrators.As a founder I solution and develop Service Desk tools and integrations.We use MongoDB, Docker, Ubuntu and a number of other open source technologies for our development.

New Zealand

• Leading the ITSM Practice with expertise, demonstrating leadership and valuable insights into ITSM, CMDB together with creating strategic Roadmaps ensuring best Product utilisation & capabilities
• Responsible for Solution Design, Process Improvement, Implementation, workload priorities, Asset Management & Service Management platforms
• Leading workshops e.g. Business Requirements, Demonstrations (PoCs), assisted with Presales and presenting ITSM Solutions
• Working and collaborating with business owners and stakeholders to determine accurate outcomes
• Developed & Coaching the team
• Implement projects through to sign off

New Zealand

• As the Territory Lead, my primary responsibility involves designing to deliver Service Management solutions tailored to the needs of our customers in Australasia.I managed data and SaaS migrations, oversaw upgrades and.
• Implementing enhancements from consultation through to test and live environments
• Assisting with scope and work effort estimation
• Leading workshops for Business process and Information gathering
• Establishing effective Product Roadmaps
• Creating technical/non-technical end user documentation

Auckland, New Zealand

• Designed, modify, implemented, install and supported software for the service management platform
• Run customer workshops for requirements gathering and provide solutions
• Developing and coached others in the technical team
• Implement projects through to UAT and project sign off
• Debug issues and where required manage Service Management vendor relationship
• Research and test integration between other network and software systems

United Kingdom

• Role/Responsibilities:
• Research best methods for software implementation and address any software issues
• Install and support Software for customers
• Provided advice for software integrations and best approach for design
• Gathering data for asset discovery and application dependency mapping
• Write technical/non-technical end user documentation

Global

• Successfully delivering over 35 projects implementing Ivanti SM (formally HEAT SM) to customers across Europe, North America and Australia.Key Responsibilities:
• Deliver customer scoping workshops for implementation of both on premise and cloud ITSM projects
• Deploy, configure, test and upgrade Software Cloud and Premise Solutions
• Working efficiently with customers to design new processes and data flow to align with existing systems and business practices
• Managing developing project plans, milestones, and Level of Effort estimates
• Created/modified Service Requests, assisted in collecting, mapping and driving requirements

Global

• Key Responsibilities:
• Deploy, configure, test and upgrade HEAT Software Cloud and Premise Solutions.
• Working efficiently with customers to design new processes and data flow to align with existing systems and business practices.
• Managing developing project plans, milestones, and Level of Effort estimates.
• Created/modified Service Requests, assisted in collecting, mapping and driving requirements.
• Ensuring solid customer satisfaction.

Coventry, United Kingdom

• Responsibilities:
• Backup and VPN configuration/support
• Fault-finding and troubleshooting network, hardware and software issues
• Firewalls (MS TMG), Active Directory and Server maintenance
• Network optimisation e.g. various operating systems, printers, routers, mobile and software support
• Exchange configuration and administration

England, Scotland, Wales And Northern Ireland.

• Senior lead Deployment Manager, Over-viewing Technical Support for delivery and deployment. Coordinating engineers as part of a large nationwide I.T. Government roll out, of 28,000 units over 743 sites.Atos is an.
• Deployment of Desktop PCs along with delivery of laptops and training handover sessions.
• Ensuring that applications are available to users requiring specialist equipment, additional support or VIPs such as judicial members.
• Co-ordination and recording of issue management through to resolution.
• Preparing and recording the secure removal of legacy equipment from office locations for transportation.Ministry Of Justice – Magistrate/County/Crown Courts. Site analysis and requirements specification. Role requires.

Birmingham, United Kingdom

• Provided second line support, resolving escalated incidents, patching applications and workstation maintenance
• Operating System, Printer, Network and support of IT infrastructure
• Administration of Quest KACE (formally Dell KBOX)
• Diagnose and resolve where possible system and user issue
• Gained great ITIL exposure
• Acquired great team relations

Warwickshire County, Wedgnock House, Wedgnock Lane, Warwick, CV34 5AP

• My Responsibilities Included
• Supported the IT infrastructure for over 250 schools
• Performed a variety of onsite visits dealing with an assortment of academic desktop applications, printer support and hardware fault finding
• Installed and configured many IT suites including server, patching, printers and the occasional RM smart board
• Using various remote systems tools I diagnosed and facilitated customers with their IT queries
• Software exposure included: Attix Backup 5, Terminal Services, XML Scripting and SQL Server

Wythall Green Way, Birmingham

I provided first and second line support. Responsibilities included capturing and logging incidents, upkeep of desktops, laptops, printers and telephone equipment. Managing general IT issues on an internal basis within a team. Using active directory, remote support tools and implementing group policies.

Wharf Farm, Trinity House, Coventry Rd, Hinckley LE10 0NF