Treasure S. Email & Phone Number

A Certified Lead Business Analyst (CBAP) with a background spanning 8+ years in driving the delivery of technology, data/ cloud migration, data quality and data governance, CRM systems implementation, business change and digital transformation projects across a breadth of sectors. Well versed in establishing business analysis strategy and governance frameworks, undertaking strategy analysis, reporting at senior levels, and leading a team of analysts. Strong stakeholders’ management skills and solution mind set with experience in implementing multiple value streams with an Agile mindset to achieving solution delivery. KEY SKILLS • Experience in Microsoft Power Platform, Dynamic 365 CRM (Sales, Customer Service, Customer Insights and Customer Voices) functional analysis – Certification in view.• Expert in requirements gathering / analysis through workshops, creating functional specifications, defining user stories, grooming backlogs, coordinating user acceptance testing, and facilitating user training. • Well-versed in documenting business functions, processes, logic and rules, information flows and data structures and process mining using Power Automate. • Skilled in Service Design, Value Stream Mapping, undertaking comprehensive GAP analysis, Customer Journey Mapping to identify areas of improvement for increased productivity / efficiency• Data modelling, ERD, process modelling, data collection, collating, transformation, profiling and analysis. • Proficient user of Jira, Azure DevOps, MS SharePoint, MS Teams, MS Visio, Confluence, Balsamiq, Lucid Chart, MS Excel, Power BI, Figma, Axure RP10, Power Apps, Power Pages Model Driven Apps, Power Automate.