Trebor S. Email & Phone Number

Stockton, California, United States

As an Onboarding Technician, I serve as the primary liaison for new clients, ensuring a smooth transition to our services. My responsibilities include:- Documenting IT infrastructure for new clients, facilitating seamless integration.- Serving as the first point of physical contact, addressing inquiries regarding contracts, billing, and future infrastructure needs.- Coordinating with the billing department for license management and service agreement inquiries.- Collaborating with the Operations department to deploy essential services such as antivirus, server backups, 365 management, RMM deployment, and security awareness training.

Stockton, California, United States

- Managing a support call queue, providing timely and effective resolutions to technical issues.Independently scheduling on-site visits, ensuring prompt assistance and troubleshooting for clients' IT needs.- Leading self-managed projects for deploying new workstation setups, from planning to implementation, to enhance client productivity.- Offering comprehensive IT support for a wide range of client applications, demonstrating expertise in troubleshooting and problem-solving.

Pleasanton, California

Working with small and medium sized businesses. Responsible for supporting various infrastructures including on-premise servers, Azure AD/ Cloud services, MDM, Cisco Meraki networking equipment, PC's, printers, and client specific software.

Stockton, California

IT repair technician responsible for running the ticketing system along with performing PC/Mac repairs and Apple Care services.

San Francisco Bay Area

200 hour training program dedicated to obtaining a role as a Salesforce Administrator.

Associate Of Science - As, Computer Science

Associate Of Arts - Aa, English Language And Literature, General