• Manage a market program/product/service development process through the phases of program design, development, implementation, and performance tracking for multiple operating units in Tacoma Public Utilities (TPU).• Acting as an internal consultant, investigate and understand complex characteristics of market segments, project future directions and trends, and develop effective program strategies that yield value-added results.• Provide guidance to staff implementing new programs and products, perform project management and change management, and develop customer education and outreach programs for a variety of customer segments.• Routinely communicate with key contacts within operating units to understand the research and business objectives. Share findings and results regularly.• Track assessments of customer experience, satisfaction and loyalty, and proactively develop programs/services that enhance TPU standing among a variety of customer segments.• Specific programs and services include IIJA and IRA grant opportunities, customer experience organization development/design, customer journey mapping and end-to-end process improvement, ePortal/customer engagement portal product owner, voluntary green pricing program redesign, community solar, electric vehicles, demand response, enhanced outage communications, website redesign, energy efficiency programs, IVR optimization, billing, and low-income programs.

Cypress, Ltd. delivers efficiency, demand management, and sustainable utility programs; technical and business consulting; and customer support services. Cypress helps clients stay at the forefront of innovation through research and engineering work with emerging technologies for major utilities and technology innovators. I was responsible for the development of new business for Cypress by analyzing energy and utility sectors, identifying potential partners, evaluating technologies and products, and securing new opportunities. I also led the development and commercialization of new products and services for clients and Cypress.

Freelance writer for utility services companies and Microsoft, delivering persuasive and concise technical proposals as well as engaging and fun marketing/energy/sustainability blog posts .

Athena positions companies, utilities and communities to unleash returns from strategic sustainability.Successfully launched and managed the inaugural Discover Brilliant International Conference & Expo, a three-day conference and expo with five tracks, five summits, and 105 sustainability pioneers from utilities, business, buildings, transportation, and communities. Applied solid sustainability skills and communication abilities toward identifying and developing program topics and recruiting speakers. Specific duties included program development, speaker recruitment, marketing, audience development, and overall event management. Helped launch and managed the Urban Waterfront Revitalization conference, driving program development, audience development and sponsorship management. Designed and developed targeted marketing strategies for promoting, positioning, and branding for sustainable/cleantech companies. Conducted comprehensive primary and secondary research in sustainable companies and industries for proprietary initiatives and client projects.

Managed industry research for investment and business development purposes, focusing on IT, biotech, cleantech, building and construction, aerospace, and agriculture. Supported companies to find customers, partners, and opportunities in the Pacific Northwest (Washington, Oregon, Idaho, and Alaska) and Canada. Assisted Canadian companies in understanding and navigating export regulations in the United States, as well as how to start businesses in the United States. Provided event management for VIP luncheons, business partnering events, and information sessions.

Researched best practices, wrote case studies, and analyzed industry trends for the ePractices Consulting Division, focusing on technologies and strategies for eBusiness. Delivered client research projects and best practices research to provide advice and continuous coaching to Fortune 500 and FTSE 100 companies. Independently developed, researched, wrote and distributed a weekly newsletter, recognized by clients as one of the most popular research deliverables at Giga Information Group. Provided overall client support and account management.