Tasha Reeves Email & Phone Number

Gaithersburg, Maryland, United States

• Pro-actively addressed administrative needs & provided management support in the absence of Senior Office Manager & VP of Operations.
• Established & maintained profitable relationships via inbound & outbound customer service calls (approximately 75+ calls daily.) Identified opportunities for process improvement & proposed solutions in conjunction with.
• Streamlined as lead point of contact & demonstrated pro-active approaches in resolving queries submitted through… Show more
• Streamlined as lead point of contact & demonstrated pro-active approaches in resolving queries submitted through multiple Customer Relationship Management (CRM) channels & requests. Resolved escalated customer.
• Analyzed customer accounts by utilizing Prism software programs (ServQuest & AccountMate) to complete order requests & delivery scheduling.
• Prepared & maintained commercial depots monthly in accounts receivable. Facilitated in reconciling accounts of any open overdue invoices to the customer. Show less

Hagerstown, Maryland, United States

• Responsible for high volume collection activities for multiple branches statewide with several locations exceeding loan volumes over $12M.
• Negotiated reconciliations & upheld compliance of company polices, applicable laws & regulations including Fair Debt Collection Practices (FDCPA), Bank Secrecy Act, Patriot Act and the Office of Foreign Assets Control..
• Performed investigative tactics & utilizing variety of online & offline resources, including Lexus/Nexis & Experian skip… Show more
• Performed investigative tactics & utilizing variety of online & offline resources, including Lexus/Nexis & Experian skip tracing tools to ensure minimal loss.
• Negotiate payment arrangements & execute loan extensions, deferments or modifications as required to cure delinquency; refer accounts for voluntary repossession of assets &/or legal wage garnishment processes if.

Remote

• Collaborated with multiple teams in a corporate call center located in Fort Mill, SC to implement a model pilot program for virtual branch & central operations optimization.
• Engaging with present customers to ensure transparent internal & external awareness across the entire branch network is seamless & manages resistance during organizational change efforts.
• Assist in enhancing & recommending multiple key strategic initiatives for pilot execution.
• Advise & influence project… Show more
• Advise & influence project managers to identify actionable opportunities & address concerns involving stakeholder impact. Show less

Frederick, Maryland, United States

• Consulted with consumers about their current & future goals to assess customer financial needs. Developed & maintained customer accounts to grow, retain & deepen consumer & business relationships. Demonstrated.
• Responsible for the research, review & compilation of branch credit insurance claims as well as following up as needed for continuing claim submission.
• Identify, underwrite &… Show more
• Identify, underwrite & market applicable credit & non-credit services to qualified applicants.
• Provided one on one training on financial concepts & systems to new team members throughout the district. Show less

Williamsport, Maryland, United States

• Responsible for part time staffing of community model homes providing support for & in the absence of the Sales Consultant. Promptly responded to all inquiries utilizing email, phone, text & mail as appropriate to.
• Prepared all contract addendum, color selections, etc. to insure planning & execution for community production teams. Accountable for complete & accurate customer spec/inventory paperwork for multiple communities via….
• Prepared all contract addendum, color selections, etc. to insure planning & execution for community production teams. Accountable for complete & accurate customer spec/inventory paperwork for multiple communities via.
• Maintained daily inspections on the grounds & home models for general maintenance issues. Show less

Gettysburg, Pennsylvania, United States

• Consistently met deadlines & produced quality graphics & engaging yearbook designs for schools, universities, colleges & private institutions of the eastern United States.
• Initiated, coordinated & traveled for design workshops held semi-annually for sales representatives, yearbook advisors & staff.
• Assisted sales representatives in resolving problems relative to production capabilities to accurately produce world class print products.
• Performed to meet strict & changing… Show more
• Performed to meet strict & changing deadlines while maintaining flexibility & professionalism completing quality control inspections in a bindery environment.
• Coordinate with bindery, pre-press & quality control to successfully operate various commercial printing equipment in off-peak months Show less