Trefor James Email & Phone Number

London, Kuala Lumpur, Cologne, Toronto, Springfield

In my current role, I provide best-in-class Managed Services to globally recognised Enterprise clients. Building a successful Business Unit from scratch. - I developed and executed a strategic vision for Managed Services aligned with the company's goals and objectives. - Expanded the division into a Global Business Unit with 24/7 coverage, ensuring that we had the correct team of Regional Heads, Team Leads, Engineers, Administrators, Service Desk Analysts, and Service Delivery Managers in place. I made sure that our operations remained profitable whilst preserving our company culture through periods of change and hyper-growth.- Played a key role in securing, negotiating, renewing, and managing large contracts across different industries and regions. Establishing Adaptavist as a top provider of Atlassian Managed Services. - Successfully integrated new business functions from acquisitions without losing any clients or staff. - Introduced key roles to improve our service efficiency and financial oversight. Overseeing Agile DevOps automation, establising a partner relationship with Amazon Web Services (AWS), and adding Service Delivery Management capability. Transforming Managed Services into a highly profitable Business Unit. - Built strong and enduring relationships with enterprise clients in close collaboration with the Sales team to launch new Managed Services offerings, resulting in significant revenue growth.- Expanding into North America and Asia allowing me to provide 24/7 service and significantly boost revenue by providing localised service delivery.

London, United Kingdom

- In this role. I gave strategic direction and leadership for key strategic projects. I created and implemented project plans, considering scope, objectives, timelines, budgets, and resource allocation. - I was proactive in identifying and mitigating project risks to minimise disruptions and delays.- Took a lead role in development efforts by collaborating on the creation of robust deployment automation and self-healing monitoring systems. - Evangelised and utilised bleeding-edge technologies and automation systems across Microsoft, vSphere, and Linux platforms to achieve this. Revolutionising our Operations Team and integrating DevOps best-practice, resulting in faster deployment times, reduced costs, and less downtime in our diverse server environment.- I also directed end-to-end planning and contract negotiations to expand service capacity. Incorporating new co-located data centres and improved IP Transit to meet growing demands.- The overhaul of a technical team and B2C Cloud Storage infrastructure facing extreme demand issues, resulting in service shortfalls and dissatisfaction among the public, was a key acheivement of my time at Livedrive. - By implementing 'Infrastructure as Code' and self-healing services, I gained support from both peers and executive stakeholders. This led to the establishment of a DevOps function and the expansion of specialised Infrastructure and Support teams. - This initiative met capacity and reliability needs, significantly boosting consumer trust and contributing to the company's subsequent acquisition.

London, New York, Minsk

- Created and implemented infrastructure strategies to support the company's goals and growth plans. I led teams of IT professionals who were responsible for managing the infrastructure operations, including System Administrators and Support Analysts supplemented by third-party supplier Network Administrators and Data Center Technicians. - To ensure scalability and security, I designed a new, scalable infrastructure for the provision of the company's Software as a Service (SaaS) marketing platform. This involved transitioning from outdated network infrastructure and single-purpose servers to a more versatile setup. - Implemented an architecture consisting of fibre-channel SAN storage, Blade servers with vSphere, clustered SQL Server configurations, Juniper Networks routing/firewall solutions, BSsD/PfSense NAT, and Linux-based DNS, Load Balancers, and Mail Delivery Agents. - By utilising my exceptional leadership and interpersonal skills, I was able to improve the efficiency and reputation of the IT Support function. Resulting in team members being recognised by peers as 'Employee of the Year' for two consecutive years. - Fostered a 'client-first' focus on improving relationships with internal teams that were affected by poor service delivery. By addressing the causes of downtime and dissatisfaction, I was able to enhance their efficiency, morale, trust and productivity.- To ensure ongoing improvements, I implemented an appraisal system in collaboration with HR and conducted a regular, comprehensive, review of people, processes and tools with the Executive team. - These efforts led to increased service satisfaction and recognition for the team members with 'Employee of the Year' awards for two years. The technical overhaul also greatly increased email delivery capacity to 20M+ per day

London, United Kingdom

London, Hong Kong

London, Wageningen, Berlin

London, England, United Kingdom