Donald Tremel Email & Phone Number

Oceanside, California, United States

San Diego, California

Small/Medium Business Account Specialist

Sales of a wide range of wireless devices, supporting and growing an immense customer base, building on and expanding my knowledge in the field of wireless technology

Upheld high level of customer service by following established guidelines and protocols in a fast paced environmentFollowed up with customers with "Thank You" cards and telephone calls following sales to insure satisfaction Dealt with customer issues face to face and over the phone in a professional manner

• Performed hardware and software upgrades/repair of client computers including: RAM installation, Hard Drive installation, Expansion card installation, motherboard replacement, optical drive installation, power supply replacement, Virus/Spyware/Malware removal, OS installations, Data Backup/Recovery and software installations using a ticketing system• Traveled to client homes to perform aforementioned upgrades in addition to setting up a client workstation, creating and securing wireless networks (PC’s, Macs, printers and print servers), and troubleshooting existing network problems.• Educated clients on beneficial and necessary computer upgrades, repairs, and preventative maintenance while troubleshooting existing problems. This also included in-store trainings for clients on how to use specific hardware and/or software