Trena Harrell Email & Phone Number

Wilson, Nc

Train, manage, and develop hourly associates.Assist with catering events.Assist manager with office dutiesPayroll

Wilson- Firestone

Train, manage, and develop hourly associates.Assist with catering events.Assist manager with office dutiesPayroll

Wilson, Nc

- Past employment at Compass Group, Country Inn & Suites, Pizza Inn, The Creamery and Carolina Cheese Company in roles ranging from Management to front of house customer service. - Management duties included employee scheduling, supervising food preparation and service operations.- Front of house duties included greeting customer, processing payments and orders, restaurant maintenance and auditing guest ledger with 100% accuracy.- Career successes include successfully resolving guest complaints and provided customer service to 70+ guests nightly and the completion of a summer management internship.

Wilson, Nc

Train, manage, and develop hourly associates Run the staff when the manager is not on duty Ensuring customer satisfaction through training employees properly and adhering to company policy.

Wilson, Nc

- Received and processed customers payments.- Greeted customers in a polite and professional manner.- Processed and packaged food orders.- Responsible for cleaning work areas and customer dining room.

Wilson, Nc

- Completed and posted the shift work assignment.- Supervised food preparation and service operations while on duty.- Prepared, cooked and packaged food.- Checked food preparation and dining area for cleanliness.

Wilson, Nc

- Audited guest ledger with 100% accuracy.- Helped maintain continental breakfast.- Successfully resolved guest complaints.- Provided customer service to 70+ guests nightly.

Wilson, Nc

- Managed over 200 accounts receivable and payable.- Handled over $100,000 per month in purchasing.- Managed sales floor, customer service and repair dispatch.- Generated weekly schedule and payroll for six full-time employees.

Wilson Nc

- Increased gross sales 10% and profit margins 15% during 9 years of ownership.- Implemented computerized inventory and point-of-sale system to reduce inventory redundancy and track sales data for purchasing.- Lowered operating costs and increased productivity by prioritizing employee satisfaction and retention.- Oversaw all areas of operation including training, sales, maintenance, purchasing, payroll, accounts receivable, accounts payable and customer service.- Maintained a positive and productive environment for the employees with open communication.

Bachelor'S Degree, Hospitality Management, 3.5

Bachelor'S Degree, Hospitality Administration/Management