Trena Kline Email & Phone Number

Bloomington, Illinois, United States

Bloomington/Normal, Illinois Area

• Supported FS Seed. Implemented seed division marketing programs by collaborating with Seed Marketing Manager, Seed Product Marketing Manager, and field sales team. Worked closely with 3rd party vendors for the selection, fulfillment, and shipment of gifts sent to targeted customers.• Coordinated Meetings and Events. Annually planned kick-off events with a budget of $255K and 3 reward events with a budget of $341K. Sourced locations, negotiated contracts, established registration sites, selected meals, procured entertainment, launched surveys and handled all logistics. Planned 6 field staff meetings throughout the year. • Collaborated and developed marketing materials. Worked with Seed Product Marketing Manager to develop support collaterals for members’ use. Annually refreshed Program Guide for employee and member reference, as well as expansion purposes. • Maintained Field Sign & Stickers Process for Members. In 2018, streamlined and implemented ordering so members can self-serve through e-Supply. Additionally, created a process for members to order custom stickers and rider signs through FS Impressions. Annually determined beginning inventory by working with Product Managers to identify obsolete and new hybrids. Worked with Alpha Distribution to purge inactive items and monitor inventory levels throughout the ordering season. • ShareFile Administrator & AGSentry Contact. Was responsible for maintaining permissions for seed ShareFile folder structure, transitioning users to OneDrive in 2019. Was the point of contact for AGSentry as liaison for developing and implementing online business plans and creating user guides in 2018.

Peoria, Il

• Provided advanced administrative support to the Director of Development & Chief Learning Officer and Business Resources Manager (2 people). Maintained calendars, scheduled meetings, coordinated travel, reconciled expenses, screened solicitation calls, handled confidential and sensitive information. Took minutes during bi-weekly Human Services Division (HSD) leadership meeting with CHRO and Director level players, maintaining strict confidentiality. • Managed daily activities of Director of Development & Chief Learning Officer. Managed leader’s calendar to assist in keeping organized and on schedule for the day, often rescheduling appointments and shuffling the schedule to meet the demands of the day. • Bi-weekly communication. Assimilated, edited and published bi-weekly newsletter to the global HSD Development team. Sourced recommended articles on diversity & inclusion, learning and communication to include in newsletter. • Project work. Participated in the Acceleration Network as a Super User to test and advance technology. i.e. Yammer, Office 365

Bloomington, Il

•Directly supported Business Director and Leadership Team. Maintained calendars, scheduled meetings, planned travel arrangements, handled confidential and sensitive information. •Led and coached administrative/office assistants by assessing strengths and development needs and providing honest, timely and specific feedback. •Oversight for accounts receivable/payable, office building upkeep and building/office supply ordering. •Planned annual sales conference with focus on budget and contract negotiations.•HR Assistant - full on-boarding for all new business unit employees. Worked closely with hiring managers to handle offer letters, enter data into SAP R/3 employment system. Posted openings using the Taleo recruiting system.•I-9 Administrator, Contract Administrator, Location Safety Contact, Fleet Contact & PDEC (Personal Data Entry Coordinator), TDEC (Time Data Entry Coordinator – hourly payroll), SharePoint Coordinator, E-Pass Sponsor for SecureID users.

Bloomington, Il

•Support to President/CEO, VP of Business Operations and VP of Sales. Provided day-to-day support of all travel and meeting needs of these individuals. Handled confidential/sensitive information. Prepared correspondence on their behalf or edited/proofed their work. Screened calls and resolved inquiries on their behalf.•Start up of new programs to ensure operational issues are fully covered. Determined business requirements, analyzed, tested and implemented operational details of new programs. Developed systems, testing and process support. •Project management of potential business opportunities. Worked with third party marketing company for telemarketing project. Provided summary and recommendation for further development, resulting in creation of full-time inside sales position in spring 2008. •Produced Sales Training Manual and other collateral sales materials for nationwide sales use. Composed and published bi-weekly newsletter to communicate program changes, procedures and announcements. •Coordinated all aspects of annual National Sales Meeting. Worked directly with hotel Conference Planning Manager, Technology Director, Banquet Manager to organize all details. Focused on budget and contract negotiations.

Bloomington, Il

•Led and co-managed Customer Service personnel in busy Call Center. Oversaw hiring, promoting, performance reviews, discipline, training, coaching and development of Customer Service call center personnel. Managed staffing levels during busy time of year, holding employees accountable for call center metrics. •Handled escalated calls from customers, resolved problems, prioritized issues and answered customer service questions.•Cultivated professional relationships with third party vendors.•Continued process improvement to programs to expand operating efficiency.