Acts as primary contact for Installers, Field Personnel, Vendors, and Branch support.•Coordinates all functions related to the processing, ordering, and installation of projects. •Responsible for driving action on $3 million plus in installations/sales per month for the Midwest Division of The Home Depot At Home Services.•Communicate any deficiencies and resolve any issues identified with Installation Management and Sales ensuring customer satisfaction.

•Supervise and train 10+ agents to insure that they produce quality customer service.•Recruited new hires.•Created an exceptional customer experience while engaging in escalated calls.•Mentored new and tenured agents by offering specific training assistance to help agents maintain/improve job skills.•Took inbound calls from new and existing customers to answer billing inquires, offer recommendations and provide technical support solutions resulting in one call resolution.•Assisted in transferring existing customers phone lines into new accounts. Included running credit, exchanging merchandise and recommending phone plans that best fit the customer needs.

Mentored new and tenured agents by offering specific training assistance to help workers maintain/improve job skills.•Primary contact for agents that needed assistance with escalated calls.•Took inbound calls from new and existing customers to offer recommendations, provide technical support solutions and service complaints resulting in one call resolution.•Performed account specific transactions such as exchanging merchandise, refunding money and updating plans.