Trenee J.

Trenee J. Email and Phone Number

Operations Supervisor at The Home Depot @ The Home Depot
atlanta, georgia, united states
Trenee J.'s Location
Atlanta Metropolitan Area, United States
About Trenee J.

Trenee J. is a Operations Supervisor at The Home Depot at The Home Depot.

Trenee J.'s Current Company Details
The Home Depot

The Home Depot

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Operations Supervisor at The Home Depot
atlanta, georgia, united states
Website:
homedepot.com
Employees:
98933
Trenee J. Work Experience Details
  • The Home Depot
    Operations Support Coordinator
    The Home Depot
  • The Home Depot
    Ordering Supervisor
    The Home Depot Aug 2018 - Present
    Atlanta, Georgia, United States
  • The Home Depot - At Home Services
    Operations Support Coordinator
    The Home Depot - At Home Services Jan 2014 - Aug 2018
    Acts as primary contact for Installers, Field Personnel, Vendors, and Branch support.•Coordinates all functions related to the processing, ordering, and installation of projects. •Responsible for driving action on $3 million plus in installations/sales per month for the Midwest Division of The Home Depot At Home Services.•Communicate any deficiencies and resolve any issues identified with Installation Management and Sales ensuring customer satisfaction.
  • Verizon Wireless
    Supervisor/Training Assistant/Subject Matter Expert
    Verizon Wireless Dec 2011 - Jan 2014
    •Supervise and train 10+ agents to insure that they produce quality customer service.•Recruited new hires.•Created an exceptional customer experience while engaging in escalated calls.•Mentored new and tenured agents by offering specific training assistance to help agents maintain/improve job skills.•Took inbound calls from new and existing customers to answer billing inquires, offer recommendations and provide technical support solutions resulting in one call resolution.•Assisted in transferring existing customers phone lines into new accounts. Included running credit, exchanging merchandise and recommending phone plans that best fit the customer needs.
  • Verizon Wireless Prepaid Customer Care
    Mentor/Floor Support/Agent
    Verizon Wireless Prepaid Customer Care Sep 2009 - Aug 2011
    Mentored new and tenured agents by offering specific training assistance to help workers maintain/improve job skills.•Primary contact for agents that needed assistance with escalated calls.•Took inbound calls from new and existing customers to offer recommendations, provide technical support solutions and service complaints resulting in one call resolution.•Performed account specific transactions such as exchanging merchandise, refunding money and updating plans.

Frequently Asked Questions about Trenee J.

What company does Trenee J. work for?

Trenee J. works for The Home Depot

What is Trenee J.'s role at the current company?

Trenee J.'s current role is Operations Supervisor at The Home Depot.

Who are Trenee J.'s colleagues?

Trenee J.'s colleagues are Lupe Ayala, Tanveer Ijaz, Ron Talbot, Mary English, Sphr, Casandra Maness, Bonnie Jacobs, Seon Ragguette.

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