Tracy Hall Email & Phone Number

United States

Washington, District Of Columbia, United States

Instacart - Site Manager Washington, DC • 08/2014 - Current (Shopper 2014-2015, Shift Lead 2015-2018)• Managed performance, scheduling, payroll, and all other operational tasks at 6 warehouse locations throughout DMV area, including 5 supervisors, 10 trainers and approximately 200 hourly employees• Launched Instacart partnership in over 15 warehouse locations• Maintained 2 highest performing warehouse locations within Maryland and Washington DC, improving efficiency by more than 75% while reducing incomplete deliveries by over 150%• Created, improved recruitment process for shift leads and shoppers, leading to increased availability and retention• Developed shoppers to be promoted to trainers as well as promoted 6 from Shoppers to Shift Leads.• Led virtual hiring efforts across DMV which along with training and development, led to highest attendance rate in region during the height of covid pandemic.• Promoted company values and cultivate positive work environment by maintaining a close relationship with Instacart in-store staff, in-store customers and acted as liaison between Instacart and store leadership• Instituted, revised, and reduced onboarding in-store training which led to a 200% decrease in shopper onboarding time.

● Answer phone an email inquiries from current/potential residence in a timely and respectful manner ● Greet residents/visitors and contractors warmly and make them feel welcome and attended ● Offer restaurant and activity recommendations and assist residents with move in and out. ● Arranging transportation and gathering areas reservation and rentals ● Receive and redirect mail, phone calls, packages, etc ● Ensure that common areas and lobby are clean and tidy at all times ● Act as a liaison between residents and property management ● Anticipate residents needs in order to accommodate them and provide an exceptional customer service ● Maintain inventory of supplies and order new stock as needed ● Created and maintained operating procedure, and training manuals● Created group text and scheduling template to maintaining more efficient documentation

Washington D.C. Metro Area

• Installed and upgraded systems and software releases for entire DMV public transit system, consisting of over 10,500+ employees, 1500+ buses, ~300 trains, and 200 transit police.• Created, analyzed, and reported out data for system-wide route and schedule adherence, incident, and accidents, as well as general performance management• Received, resolved and track software issues utilizing ticketing tracking, performed system backup and recovery of various application systems• Recognized with Spot Award for doing exemplary work for system fail over and recovery during natural disaster• Review of system requirements to create detailed data design documentation, factory acceptation test procedures• POC for data mapping and evaluation of system changeover for WMATA