Trenita Williams Email & Phone Number

United States

Illinois

• Provides daily directions and communication to agents so that customer service calls are answer in a timely, efficient, and knowledgeable manner in regards to HQS inspections.
• Responsible for answering inbound calls, responding to emails, and handling escalation calls from tenants and owners related to inspections and general inquiries
• Responsible for scheduling inspections with owners and tenant of the HCV Program
• Addresses disciplinary and performance problems according to CVR policy
• Assists 4 supervisors with daily administrative operations of the inspection department to include the development, analyses, and implementation of staffing, training, scheduling, and reward/recognition programs.
• Ensure that the HQS standards, HUD requirements, and guidelines are being observed in the day-to-day operations

Illinois

*Proficiently handled administrative matters including screening calls, managing calendars, planning meetings, composing documents and organizing offices for efficiency.*Supports Retail Business Manager in achieving goals by leading the team in inside sales, outside events and outbound marketing. *Ensure proper opening and closing of the retail location.

Illinois

*Completed and maintained five corporate reports per store policy*Managed four employees per shift and assigned daily goals*Received an eleven percent salary increase as a result of the promotion from Sales Associate to Sales Leader*Provided administrative support to Operational Manager*Processed daily store deposits ranging from $10,000 to $50,000