Trent Andersen Email and Phone Number

Result-oriented IT professional with 22 years in the industry focused on improving the customer experience through technology. I have vast experience in coordinating, implementing, evaluating, and testing corporate systems to achieve strategic objectives. I am a proven leader with excellent communication, and coordination skills for both business and technical professional needs. I am a self-starter and proactive individual, with the ability to work in fast-paced environments to meet client deadlines.• Extensive experience coordinating and leading large scale projects spanning multiple (20+) application and functionality domains to successful results. Key responsibilities included:o Hosting daily status calls with key stakeholders. o Defining and maintaining project timeline, and holding applications teams accountable to making those timelines.o Reviewing defects, assigning status, and ensuring they were assigned to the correct teams.o Creating, updating, and assigning various issues types in JIRA, and ensuring items were slotted in the correct sprints.o Data mining and creating test data when possible.o Generating daily status reports, and providing them to upper management for review.• Vast experience in the Billing, Payment, and AR Collections landscape, which included, but is not limited to:o Defining billing schedules in the test environments, and preparing accounts and test data to drive desire bill results.o Simulating various collection processes both manually and systematically to simulate AR Collection processes on past due accounts, as well as ensuring accounts returned to normal working order when past due debts are settled.o Processing payment activity on residential, small business, and enterprise accounts across a variety of billing platforms. This activity included: manual payment inputs through various proprietary channels, processing of EMI files from outside sources leveraging internal processes, working with payment vendors to mockup and create payment test files, validating various API and JSON services using POSTMAN, and large amount of database validation using SQL Developer.o Experience searching logs using UNIX, SPLUNK, AZURE to pinpoint testing failures, and provide analysis to development for quicker defect resolution