Trent Phillips Email & Phone Number

Melbourne, Victoria, Australia

Technical Service for all Digital Marketing Clients:• Provided technical services and support to a diverse range of Digital Marketing clients, ensuring their needs were met and solutions delivered effectively.Coordinating with developers, project managers, and all departments:• Acted as a central point of coordination, collaborating with developers, project managers, and various departments to ensure seamless project execution and client satisfaction.Exceeding customer… Show more Technical Service for all Digital Marketing Clients:• Provided technical services and support to a diverse range of Digital Marketing clients, ensuring their needs were met and solutions delivered effectively.Coordinating with developers, project managers, and all departments:• Acted as a central point of coordination, collaborating with developers, project managers, and various departments to ensure seamless project execution and client satisfaction.Exceeding customer expectations and achieving 5-star reviews:• Consistently exceeded customer expectations, leading to the accumulation of numerous 5-star reviews and positive feedback, often mentioning my name.Retention and conflict management:• Successfully managed client retention strategies, skillfully navigating conflicts and challenges to maintain strong and lasting client relationships. Show less

Australia

- Oversee the creation of expansive, individualized, cross-channel experiences- Create intelligent, original answers based on evidence and research- Identify opportunities to connect the channels and customise experiences- Collaborate with other subject matter specialists to create solutions that motivate brand strategies- Create and strengthen important internal and client relationships- Use data to improve the consumer experience- Collaborate closely with planning… Show more - Oversee the creation of expansive, individualized, cross-channel experiences- Create intelligent, original answers based on evidence and research- Identify opportunities to connect the channels and customise experiences- Collaborate with other subject matter specialists to create solutions that motivate brand strategies- Create and strengthen important internal and client relationships- Use data to improve the consumer experience- Collaborate closely with planning, creative, and analytics to create experiences that are genuinely evocative and impactful- Participate in the development of new business to demonstrate our expertise in CX strategy Show less

Melbourne, Victoria, Australia

• Lead a team focused on driving revenue growth and ensuring customer success.• Manage and prioritise Customer Growth queues to meet and exceed service, sales, and retention targets.• Collaborate with cross-functional teams to optimise customer experiences and enhance revenue generation.• Regularly update the management team on departmental performance, highlighting successes and areas for improvement.• Act as the point of contact for customer complaints… Show more • Lead a team focused on driving revenue growth and ensuring customer success.• Manage and prioritise Customer Growth queues to meet and exceed service, sales, and retention targets.• Collaborate with cross-functional teams to optimise customer experiences and enhance revenue generation.• Regularly update the management team on departmental performance, highlighting successes and areas for improvement.• Act as the point of contact for customer complaints, provider concerns, and stakeholder feedback, demonstrating exceptional conflict resolution skills.• Collaborate with the legal team to address any contractual or legal disputes, ensuring compliance with regulations and agreements.• Implement efficient processes to address and resolve issues promptly, minimising disruptions to customer satisfaction and revenue goals.• Develop and execute strategies to enhance customer satisfaction, loyalty, and retention rates.• Provide guidance and support to team members in handling complex customer scenarios and challenging situations.• Foster a culture of continuous improvement by identifying opportunities for streamlining workflows and enhancing customer interactions.• Conduct regular performance management and appraisals for direct reports, setting clear goals and providing constructive feedback.• Lead training initiatives to ensure team members are well-versed in conflict resolution, legal compliance, and effective customer communication.• Analyse customer feedback and usage data to identify trends, opportunities, and potential areas of concern.• Collaborate with sales and marketing teams to align strategies and initiatives that drive revenue growth and customer success.• Stay up-to-date with industry trends, legal regulations, and best practices to inform decision-making and optimise processes. Show less

Melbourne, Australia

Technical Service for all Digital Marketing Clients:• Provided technical services and support to a diverse range of Digital Marketing clients, ensuring their needs were met and solutions delivered effectively.Coordinating with developers, project managers, and all departments:• Acted as a central point of coordination, collaborating with developers, project managers, and various departments to ensure seamless project execution and client satisfaction.Exceeding customer… Show more Technical Service for all Digital Marketing Clients:• Provided technical services and support to a diverse range of Digital Marketing clients, ensuring their needs were met and solutions delivered effectively.Coordinating with developers, project managers, and all departments:• Acted as a central point of coordination, collaborating with developers, project managers, and various departments to ensure seamless project execution and client satisfaction.Exceeding customer expectations and achieving 5-star reviews:• Consistently exceeded customer expectations, leading to the accumulation of numerous 5-star reviews and positive feedback, often mentioning my name.Retention and conflict management:• Successfully managed client retention strategies, skillfully navigating conflicts and challenges to maintain strong and lasting client relationships. Show less

Melbourne, Australia

Management and direction to a team of Service Account Managers, ensuring effective resourcing to allow effective workforce management, quality output and maintaining or exceeding agreed targets. Certainly, here's the updated list with the additional dot point about your experience with various SaaS software and digital marketing tools:• Provided management and direction to a team of Service Account Managers, ensuring effective resourcing for optimal workforce management, quality output,… Show more Management and direction to a team of Service Account Managers, ensuring effective resourcing to allow effective workforce management, quality output and maintaining or exceeding agreed targets. Certainly, here's the updated list with the additional dot point about your experience with various SaaS software and digital marketing tools:• Provided management and direction to a team of Service Account Managers, ensuring effective resourcing for optimal workforce management, quality output, and achievement or surpassing of agreed targets.• Oversee day-to-day operational activities of the Account Management team, offering support, mentoring, and coaching to enhance team performance.• Accountable for key team metrics, including turn-around time, contact rate, dollar return, productivity, Run home revenue target, quality, and NPS, consistently meeting or exceeding targets.• Recognised with the Industry Highest Team Engagement Award in 2017, reflecting dedication to fostering a motivated and engaged team environment.• Honored with the Manager of the Year award for the channel, a testament to exceptional leadership and management skills.• Guided by three core channel values: Belief, Communication & Positivity, and contributing to a positive and collaborative team culture.• Demonstrated skills in customer loyalty, web content writing, time management, analytical prowess, and effective social media communications.• Possess extensive experience with a wide range of SaaS software and digital marketing tools, including but not limited to Salesforce, digital marketing automation and analytics platforms, Gsuite, Microsoft Office 365, Slack, Google Analytics, Google Search Console, Ahrefs, SE Rankings, Google Trends, SEM Rush, Screaming Frog, and other popular tools. Show less

Sensis Service Department

2IC Team Leader, Digital Marketing Analyst & Media Advisor.To help oversee day-to-day operational activities of the Account Management team, supporting, mentoring and coaching.Account management of a high number of clients, responsible for educating and advising clients of ways to help their business gain great ROI through an array of Sensis products including; SEM (AdWords), SEO, Web Design, Print, Digital Display & Online Directories.

Sensis

Account management of a high number of clients, responsible for educating and advising clients of ways to help their business gain great ROI through an array of Sensis products including; SEM (AdWords), SEO, Web Design, Print, Digital Display & Online Directories.

Melbourne, Australia

• Specialised in lead generation, creating effective strategies to attract potential customers.• Conducted market research and identified target audiences to tailor lead-generation efforts.• Developed compelling sales pitches and presentations to engage prospectsUtilised strong communication skills to effectively communicate product benefits and features.• Collaborated with cross-functional teams to refine lead-generation strategies.• Managed and maintained… Show more • Specialised in lead generation, creating effective strategies to attract potential customers.• Conducted market research and identified target audiences to tailor lead-generation efforts.• Developed compelling sales pitches and presentations to engage prospectsUtilised strong communication skills to effectively communicate product benefits and features.• Collaborated with cross-functional teams to refine lead-generation strategies.• Managed and maintained lead databases, ensuring accurate and up-to-date information.• Employed persuasive techniques to convert leads into successful sales opportunities.• Adapted sales approaches based on customer feedback and market trends. Show less

Melbourne, Victoria, Australia

- Onsite and offsite Search Engine Optimisation- Creation of original copy write content to promote clients’online presence- Manage inventory and create daily reports

Melbourne, Australia

Perth Area, Australia

Graphic Design, 12

Web/Multimedia Management And Webmaster, 12

Videography, 12