Trent Sutton Email & Phone Number

Sandy, Utah, US

• Directed the execution of home and mobile banking associated with information technology systems and business products including third party vendors/organizations to successful completion and delivery of strategies and.
• Enhanced documentation processes for software specifications and implementations, reaching an 85% increase in knowledge base content capacity and resources
• Managed several concurrent software implementation project plans, including data migrations, new products, enhancements, and deployment upgrades while maintaining relationships and communications with the client team.
• Facilitated collaboration and resolves inconsistencies between client expectations and business timelines and priorities

Kansas City, MO, US

• Provided support for program management of the compliance and incident management legal teams including regulatory and bank audit, ethics violations, legal guidelines, and internal policy violations, pre-sale contract.
• Participated and assisted in the analysis of data and audit reporting for 10,000+ retail offices conducting over 3,500 annual audits
• Integrated and synthesized information from multiple teams across the enterprise, including product, legal and policy knowledge, to analyze complex issues, mitigate risks, and promote problem-solving
• Researched internal investigations simultaneously to uncover accurate information and guide stakeholders or field leaders based on company policies and procedures
• Analyzed work of associates to identify regulatory and compliance matters and provide advice or assign additional training
• Performed audit procedures, including identifying and defining issues, developing criteria, and reviewing and analyzing evidence

Kansas City, MO, US

• Maintained 75+ dependencies and impediments regarding new enhancements for integrated software systems. Implemented test cases and tracked defects and bug resolutions.
• Performed testing and Quality Assurance (QA) activities and executed bug resolution
• Worked with internal product teams and developers to define and document system requirements for new integrated systems and enhancements
• Wrote user stories, facilitated requirements gathering, and reviewed the detailed specifications with internal developers

Kansas City, MO, US

• Oversaw the migration of a common servicing platform (CSP) for products that serviced over 450,000 clients and enhanced processes and operationalized a best-in-class virtual experience while analyzing data and.
• Implemented end-to-end organizational strategies, achieving a 15% increase in knowledge base content paired with improved functionality
• Facilitated projects and led activities during the analysis, design, development, testing, and deployment phases
• Defined requirements and documented functional/system specifications while prioritizing system and data functionality features and enhancements based on end users needs and resource limitations

Kansas City, MO, US

• Conducted tax interviews with clients, increased client retention, and offered additional products and services
• Prepared and complete accurate tax returns on behalf of individuals and businesses with diverse tax needs
• Provided guidance on IRS notices and audit support

Kansas City, MO, US

• Provided support for product management of five business platforms including tax preparation, staffing and appointments, billing and payment, client portal, and customer relationship management (CRM) workflow.
• Managed content organization and updates for 500+ pages or documents for system(s) functionality on the intranet program and partnered with teams to devise strategies to enhance end user knowledge and experience
• Led projects that identified system-processing errors or retroactive tax law changes, affecting 10,000 clients to maximize refunds and reprocess returns
• Coordinated and led medium scope projects with cross-functional teams, facilitating the development and delivery of user training on system(s) functionality

• Facilitated instruction across several content areas
• Utilized effective individual and classroom management techniques
• Executed daily lessons and learning activities
• Generated reports to collect data and tracked student performance

• Designed and selected applicable instructional methods based on learning objectives
• Developed effective plans based on students’ academic goals
• Facilitated instruction in the content areas of math and English Language Arts
• Generated reports to collect data and tracked student performance