• Aligns the company’s technology resources with the organization’s short- and long-term goals• Identifies what technologies can be used to improve the company’s products and services• Ensures that technological resources meet the company's short and long-term needs Drives product innovation and maintains a forward-looking roadmap Enhances cybersecurity compliance, ensuring SOC2, GDPR, CCPA, and ISO27001 standards adherence• Maintains a consumer-focused outlook and aiding in the delivery of IT projects to market• Manages technology budgets and time frames• Stays on top of technology trends and developments• Ensures all technology practices adhere to regulatory standards• Creates and oversee high-level KPIs for IT department

 Effectively managed the product backlog by prioritizing features and user stories based on business value and customer impact. Acted as a bridge between various stakeholders, including customers, business leaders, and development teams. Developed a roadmap that outlines key milestones and deliverables to guide the development team. Worked closely with development teams in an Agile environment, participating in sprint planning, reviews, and retrospectives Implemented and maintained a CI/CD pipeline utilizing Kubernetes and Terraform. Established communication plans that support networking efforts between project team members to ensure clear and correct information is given in a timely manner Elevated expertise and credibility of team by appointing developers based on individual strengths to become the “go-to” person and trainer for any issue related to that specialty Developed QA metrics and necessary documentation for assessing the quality of delivered software, and improving application quality going forward in order to meet SLA’s Propelled customer satisfaction by identifying service gaps and revising project scopes and timelines as needed

▪ Establishes communication plans and operational policies that support networking efforts between cross functional project team members to ensure clear and correct information is given in a timely manner▪ Elevates expertise and credibility of team through hands-on mentoring and by appointing developers based on individual strengths to become the “go-to” person and trainer for any issue related to that specialty▪ Propels customer satisfaction by identifying service gaps and revising project scopes and timelines as needed▪ Writes complete and detail-oriented user stories into business requirements documents, ensuring clear communication of those requirements to the business, design, usability and development teamss

 Developed GIS based software related to water resource modeling and urban hydraulics, significantly improving stability and decreasing redundancy Reduced time spent troubleshooting technical problems by overhauling outdated and incomplete procedures Created custom software and web-based solutions for clients that included: client-server and standalone desktop applications, interpreting information that required research, development, and testing