I own the Transcode and Delivery services that are responsible for encoding source music assets to all formats supported for streaming and download use cases. This includes services for Digital Rights Managment (DRM) and ensuring that all clients are DRM compliant. My services have a 99.999% uptime across 3 regions world wide and handle 50K+ transactions per second daily. • Own 13 high level services covering Transcoding, DRM, and the Delivery of music files to customers through adaptive bit rate streaming technology utilizing DASH and HLS manifests• Migrated all services to serverless technology and managed with AWS Cloud Development Kit to ensure low operational overhead on auto-scaling• Running YoY uptime of 99.999% and built client-side caching to ensure music plays when there are outages• Manage a $7M/year fleet, reduced costs by 20% YoY since 2021 through optimizations like FlexFleet, eliminating costly logging infrastructure, and re-architecting our audio file storage and processing services to a tiered approach.• Partnered with Prime Video Quality Analysis team to build a partnership to test audio files for defects utilizing PANNs heuristic neural network ML model. This built a full feedback loop for labels to ensure audio files were defect free on launch• Achieved first-to-market status with Dolby Atmos binaural audio playback on mobile devices

I managed a team of engineers in Alexa that built two internal tools that I grew from 1K/hits a week to 20K in 1 year. I was also responsible for and successful in driving OE goals like lowering latency and fatals across all Alexa teams to build a best-in-class experience for customers. • Alexa Tools Development:• Full stack owner of two internal tools:• Ticketing Service: Tracks metrics for trouble ticketing, security risks, app violations, and other operational excellence metrics• Services Metadata: Indexes all Alexa services and associated metadata to a single consumable source• Expanded tool support from 10k+ members of Alexa to all of Amazon• Drove operational health goals across a 10k+ member Alexa team which included lowering latency, reducing service outages, and driving corporate technical campaigns

• Led QA efforts across a 50-member engineering team on AWS Quicksight a Business Intelligence visualization tool.• Developed a highly reliable UI integration test framework in Webdriver.io that was popularly adopted by the engineering team for contributing to• Managed load testing efforts and reporting on code coverage, CI /CD Pipeline health, and production deployment health.

• Built and led the QA engineering team• Maintained app crash rate at <0.20% for iOS and Android through driving operational programs and building a C-level reporting program• Owner on weekly mobile app releases and lining up features to ship• Built a competitive analysis against operational metrics in latency to be best in class• Tech Stack: Ruby on Rails, MySQL, Redshift, Redis, Elasticsearch, Objective C/Swift, Java (Android)

• Program Managed a 30+ person engineering and product development team• Transitioned team from waterfall to agile processes within a quarter• Architected release train process enabling weekly mobile app releases• Built a program with Product and Marketing to sync feature releases with press releases• Drove a program to monitor success of feature releases based on analytics• Tech Stack: Ruby on Rails, MySQL (RDS), Redshift, Redis, Elasticsearch, Objective C/Swift (iOS), Java (Android)

Quality Assurance Manager* Built the QA department from the ground up* Built Selenium WebDriver suite to support Web Product* Built iOS automated regression tests to cut down on regression time* Managed releases that formalized our apps submission process to ensure quality releases* Oversaw customer support team* Tools: XCode, Android SDK, Shell, Jenkins, MixPanel, HockeyApp, Appium, Atlassian Suite, etcProduct Manager* Built and shipped the final stages of our Android app* Built product parity plan to tie our Android app development feature set to match iOS* PM'd the building of a node.js based web product working with design and front end engineers

* Successfully rebuilt QA Dept from an offshore team to a highly efficient in-house QA team* Managed QA team deployed over 15 active projects that spanned everything from load testing to front end design QA * Created comprehensive test plans detailing all levels of QA involvement* Built client facing test plans and maintained expectations for clients* Handled all staffing requests and QA allocation to projects* Projects including: Load Testing, Performance Testing, FE Dev, BE Java Dev and Mobile Clients* Tools: Atlassian Suite, SVN, LoadImpact, Apica, BrowserMob, The Grinder (Java), Selenium, VMWare, Android SDK, iOS Xcode, Terminal (primarily logs), Mac OSX, Windows 7&8, Jive Software, Adobe CQ

Lead Quality Assurance Engineer* Created QA department from the ground up that covered multiple applications spanning across iOS, Android, Blackberry and Web* Developed scalable test case suite that covered multiple apps across multiple platforms* Built and maintained Selenium test cases for enterprise web app that allowed customers to build customized mobile applications* Lead the effort on being POC for management and engineering to determine the health of a build under test via scrums and stand up meetings* Implemented multiple test tools into QA including Jira, Confluence, Selenium, testcollab, XCode, Android SDK, Shell, Github, Firebug, etc.• Maintained a small concentrated highly effective QA team that covered 7 large scale projects and always delivered on timeProject Manager* Lead off shore Blackberry team on delivery of hundreds of sku's* Gathered and delivered requirements* Managed all delivery dates and helped communicate urgencies between sales and dev

QA Manager: * Directed the QA department through 3 years of aggressive feature development * Managed our mobile web porting process across 750+ handsets with a small team via optimized testing procedures * Created test plans across Web, WAP, Mobile Web and multiple iPhone applicationsProject Manager: * Managed the process from creation to deployment of 18 iPhone apps * Held tight relationships with high profile celebrity clients and their teams to ensure a smooth process for iPhone application development * Built feature specs detailing features to on-site and off-site designers/engineersAwarded: * 2008 Webby: Best Mobile Social Network * 2008 Mobile Excellence Award: Best Mobile Social Network