Gregory Trent Sr., Msol

Gregory Trent Sr., Msol Email and Phone Number

Senior Human Resources Manager at Amazon. DEI Leader. @ Amazon
seattle, washington, united states
Gregory Trent Sr., Msol's Location
United States, United States
Gregory Trent Sr., Msol's Contact Details
About Gregory Trent Sr., Msol

I offer extensive experience in sales and customer service, with experience increasing revenue and expanding market share within large organizations, including a Fortune 10 company.Representing a broad and deep skill set, I have a solid record of success delivering results, meeting and surpassing revenue goals in highly competitive industries and markets.My experience is backed by extensive expertise establishing clear goals and defining strategies to meet them.

Gregory Trent Sr., Msol's Current Company Details
Amazon

Amazon

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Senior Human Resources Manager at Amazon. DEI Leader.
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Gregory Trent Sr., Msol Work Experience Details
  • Amazon
    Senior Human Resources Manager
    Amazon May 2023 - Present
    United States
    🌟 Leading a dynamic HR team responsible for supporting thousands of employees across various departments.🌟 Developing and implementing HR strategies aligned with business needs, focusing on talent management, succession planning, and workforce optimization.🌟 Championing a culture of continuous improvement, innovation, and customer obsession, in line with Amazon's leadership principles.🌟 Spearheading diversity, equity, and inclusion programs, ensuring they are not just initiatives but are woven into the fabric of our daily operations.🌟 Driving employee engagement initiatives that reduce turnover and foster a workplace where everyone can thrive and feel valued.🌟 Partnering with senior leadership to manage organizational change and design, facilitating smooth transitions during scale-up phases and beyond.🌟 Utilizing data analytics to inform HR decisions, track performance metrics, and identify areas for improvement.🌟 Overseeing compliance with all legal and regulatory standards governing employment practices and labor relations.
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  • Amazon
    Senior Operations Manager
    Amazon Oct 2021 - Apr 2023
    United States
    Affinity STL for DFW7 overseeing the establishment and development of affinity groups within the FC. DFW7 had one chartered affinity group at the start of 2022 and by midyear had 9 affinity groups either chartered or sharing charter with regional locations.Serves as a regional Military Veteran POC deep diving issues indigenous to the military demographic and finding solutions to specific issues veterans face. Hosted regional veterans round table with retired special operations commander and foreign relations special analyst.Directed collective creating 2022 Leadership Development Series to address professional skills opportunities that exist in management ranks delivering specialized trainings weekly. Developed Success Profiles training and facilitated with GM to bridge knowledge gap of professional advancement specific to DFW7 leadership team.Successfully functioned as CAP and Change Senior Q1 2022 leading efforts in process improvement, project management, work standardization and leadership assessment. Led weekly Senior Organizational Review meetings, PLR and OLR oversight, and driving organizational change throughout the FC.
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  • Amazon
    Operations Manager
    Amazon Oct 2019 - Oct 2021
    Eastvale California
    Drove BIC RSR DPMO improved customer experience while reducing Amazon cost waste. Galvanized operations managers cross-functionally and rallied the team around a common goal which saw consistent improvement. Gregory drove a $157,232 savings over 24 mos which is a 99.5% improvement. Currently Gregory has partnered multiple sites driving up to a 62% reduction in DPMO impact to customers.Served as the FC facilitation lead for AR Growth effort designed to reduce manager attrition. Gregory facilitated training to the entire management team demonstrating mastery in the areas of performance development, creating positive cultures, difficult conversations and emotional intelligence driving new manager attrition down significantly over the next quarter.Led ASC for LGB3 driving various safety initiatives designed to correct existing safety gaps and head of potential violation through team brainstorming at all levels. Gregory chaired the meetings and assigned time bound action items due before the next monthly meeting. At the end of Q3, Inbound ended up with 48 First Aid Injuries and 19 Recordable Injuries. In Q4, Inbound saw a 70% decrease in First Aid Injuries, and a 26% decrease in Recordable Injuries ($162k) impact. Created a content development team to create curriculum addressing equity, diversity and inclusion.Promoted to L7 in October 2021 after successfully passing the pod.
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  • Self Employed
    Seeking Opportunity
    Self Employed Jan 2019 - Oct 2019
    Real Estate Licensee
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  • Frontier Communications
    Sales Manager/ Int Director Of Residential Sales
    Frontier Communications Apr 2015 - Jan 2019
    Thousand Oaks, California
    With this company, I oversee teams of direct report managers with authority over more than 100 call center agents engaged in telesales, tracking KPIs to ensure top performance.My efforts led to recognition as the top-ranked Customer Care Badge Center nationwide.I designed strategies that maximized revenue growth in consumer sales, multi-lingual channels, and among centers of disabilities. I led training of the Quality Assurance, Retention, and Customer Care Training teams. I was able to exceed performance goals across multiple locations, delivering 110% of sales target month to month.I managed sales operations through the acquisition of Verizon FiOS by Frontier Communications, maximizing employee retention while maintaining uninterrupted levels of high-quality customer service.
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  • Verizon
    Call Center Manager (Sales/Elite) Cmb With Verizon Communications
    Verizon Aug 2010 - Apr 2015
    Greater Los Angeles Area
    I was promoted multiple times during my tenure with Verizon Communications for superior performance.In this role, I directed 10 sales supervisors and multiple analysts supporting a call center with over 100 agents, sustaining $20M in annual revenue.I debuted an Employee VIP Development Program that positioned top performers for promotion, and developed an onsite representative Learning Center and Computer Lab.My recognition in this role included a top nationwide rank for satellite television sales, a top Net Promoter Score for FiOS Performance in the California Region, 112% of goal for Fiber Television Close Rate and 109% of goal for Data Sales Close Rates, and a “Leading” rating in 2013.I also completed training and achieved certifications as a Lean Six Sigma Green Belt and Lean Six Sigma Black Belt.
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  • Verizon
    Manager Sales Support & Training Consumer & Business With Verizon Communications
    Verizon Nov 2007 - Aug 2010
    Here, I led sales training and communications supporting Verizon Business Services in 17 states in the Southwest.I worked with senior leadership and management to measure sales performance for thousands of employees.I led leadership training to strengthen Consumer and Small Business supervisors ranging from directors to frontline sales coaches. This served as the basis for improving Sales Pitch Performance from last place to first nationwide.I also served as the Senior Staff Consultant for Sales Operations within CSSC, serving as a single point of contact for escalated issues involving systems, processes, and procedures. In this role, I increased the pre-sale customer contact rate from 10% to 68%, directly translating to the closure of over 6000 sales, and adoption of the methodology as a regional best practice.Overall, I led projects that delivered over $6M in savings through efficiencies and lowered churn.
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  • Verizon
    Specialist – Training & Development (Workforce Performance) With Verizon Communications
    Verizon Nov 2003 - Nov 2007
    Greater Pittsburgh Area
    In this role, I coordinated and led Encore Comparative Selling Methodology Training, which led to the center becoming a national leader in revenue generation.I accelerated the ramp-up of new sales specialists by leading a six-month training course.The scope of my achievements in this position include Diamond Sales Club in 2004 and 2005, as well as Ruby Club in those same years as Top Sales Consultant and Perfect Attendance.
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Gregory Trent Sr., Msol Skills

Vendor Management Telecommunications Voip Public Speaking Crossfunctional Team Leadership Ethnography Creative Writing Conflict Resolution Organizational Leadership Organizational Development Organizational Performance Management Sales Management Sales Operations Consultative Sales Professional Organizational Culture Program Management Business Analysis Integration Project Management Requirements Analysis Managed Services Call Centers Process Improvement Pmp Team Building Training Management Team Leadership Leadership Customer Service Strategy Strategic Planning Microsoft Office Cross Functional Team Leadership Leadership Development Analysis Customer Experience Microsoft Excel Sales Customer Satisfaction Business Process Improvement Voice Over Ip Coaching Training Delivery

Gregory Trent Sr., Msol Education Details

Frequently Asked Questions about Gregory Trent Sr., Msol

What company does Gregory Trent Sr., Msol work for?

Gregory Trent Sr., Msol works for Amazon

What is Gregory Trent Sr., Msol's role at the current company?

Gregory Trent Sr., Msol's current role is Senior Human Resources Manager at Amazon. DEI Leader..

What is Gregory Trent Sr., Msol's email address?

Gregory Trent Sr., Msol's email address is gr****@****zon.net

What is Gregory Trent Sr., Msol's direct phone number?

Gregory Trent Sr., Msol's direct phone number is +180539*****

What schools did Gregory Trent Sr., Msol attend?

Gregory Trent Sr., Msol attended Villanova University, Geneva College.

What skills is Gregory Trent Sr., Msol known for?

Gregory Trent Sr., Msol has skills like Vendor Management, Telecommunications, Voip, Public Speaking, Crossfunctional Team Leadership, Ethnography, Creative Writing, Conflict Resolution, Organizational Leadership, Organizational Development, Organizational Performance Management, Sales Management.

Who are Gregory Trent Sr., Msol's colleagues?

Gregory Trent Sr., Msol's colleagues are Daniela Arriaga, Gianni Iannelli, Latria Barrett, Md. Sobuj Mia, Angye Torrales, D G, Nour Gadd.

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