Trent Oddy Email and Phone Number
I am a passionate and driven person with a desire to learn and encourage others.I have great communication skills, both written & verbal, with excellent team spirit/leadership qualities. I also have experience in team handling on recent roles including shift lead and installation engineer.Other qualities are strong analytical knowledge of IT Infrastructure and excellent levels of customer service gained through various past job experience in IT and customer service based roles.Customer Service Skills, Network, System, Desktop Support Services, Operating Systems, Leadership, ITIL, Communication, Printers, Equitrac, Papercut, Service Now, ConnectWise.
Ct Business Solutions Ltd
View- Website:
- cts.net.nz
- Employees:
- 11
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Technical Support EngineerCt Business Solutions Ltd Sep 2024 - PresentHamilton, Waikato, New Zealand
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Team ManagerHcltech Dec 2022 - Sep 2024Hamilton, Waikato, New ZealandManaging a service desk team of 20.Managing ticket escalations through to resolution or gathering full information to assist next level resolution.Handling day to day tasks, ensuring my team are meeting SLA and keeping to the processes and policies put in place.Managing work roster updates, leave and holiday entries and changes for the whole team.Liaising with upper management and other teams to create and implement updates and new processes.Managing our knowledge base to ensure it is as up to date and full of relevant information as possible. -
Shift LeadHcl Technologies Jun 2021 - Dec 2022Hamilton, Waikato, New ZealandManaging ticket escalations through to resolution or gathering full information to assist next level resolution.Handling day to day tasks, ensuring my team are meeting SLA and keeping to the processes and policies put in place.Assisting with work roster updates and changes for the whole team.Liaising with management and other teams to create and implement updates and new processes.Assisting to keep our knowledge base as up to date and full of relevant information as possible.
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Senior AnalystHcl Technologies Jun 2020 - Jun 2021Hamilton, Waikato, New Zealand
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Install Service EngineerRicoh New Zealand Limited Dec 2013 - Jun 2020
Trent Oddy Skills
Trent Oddy Education Details
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Kelston Boys High School
Frequently Asked Questions about Trent Oddy
What company does Trent Oddy work for?
Trent Oddy works for Ct Business Solutions Ltd
What is Trent Oddy's role at the current company?
Trent Oddy's current role is Technical Support Engineer.
What schools did Trent Oddy attend?
Trent Oddy attended Kelston Boys High School.
What skills is Trent Oddy known for?
Trent Oddy has skills like Computer Networking, Network Administration, Operating Systems, Virtualization.
Who are Trent Oddy's colleagues?
Trent Oddy's colleagues are Lemuel Codling, Chris Ede.
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