Trenton Fall Email & Phone Number

Katy, Tx, Us

Houston, Texas, United States

As an IT Project Manager specializing in AI at NRG, I lead the planning, execution, and delivery of AI-driven initiatives, ensuring they meet strategic business objectives, timelines, and budget constraints. My role centers on effective collaboration with business and IT partners to implement impactful AI projects.• Strategically develop and oversee AI project plans, communicating key tasks, milestones, and resource allocations to all stakeholders.• Manage the full lifecycle of AI projects, including the acquisition of resources and coordination with team members and third-party consultants to achieve project goals.• Define clear objectives for each AI project, maintaining strict quality control from inception through to completion.• Coordinate the development and production releases of AI projects, ensuring they adhere to the highest quality assurance standards.• Facilitate dynamic interactions among technical teams and business units, hosting regular meetings focused on AI-specific requirements, technical designs, and architectural reviews.• Apply tailored AI project methodologies and enforce project standards to optimize outcomes and enhance efficiency.• Proactively manage risks and minimize exposure by implementing robust quality assurance reviews and adjustment strategies for AI projects.• Ensure all AI project documentation is comprehensive, current, and well-organized.• Monitor and maintain AI project budgets, providing transparency on financial variances and ensuring compliance with accounting practices.Through my leadership, I ensure that AI projects not only meet but exceed expectations, driving forward NRG’s technological innovation and business success.

Katy, Texas, United States

• Led a team of Project Delivery Managers in the Americas Region, cultivating an environment that empowered customers to excel with SAAS software solutions.• Expedited product deployment in customer environments, ensuring adherence to best practices and customization aligned with customer goals.Product Owner and Architect• Managed the global Smartsheet implementation as the Product Owner, Architect, and Administrator.• Spearheaded the implementation of GenAI – ChatGPT, overseeing development and customization to meet company needs.Scrum Master - Internal GenAI – ChatGPT Site• Guided a team of engineers in building an internal GenAI – ChatGPT site for company use.• Ensured adherence to agile practices throughout the development process, managing Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective.Agile Coach - Elastic Professional Services Team• Coached, motivated, and mentored Elastic Professional Services team members, Delivery/Project Managers, and Engineers for enhanced knowledge, delivery quality, and efficiency.• Formulated strategic plans and operational practices, focusing on people development, skill enhancement, and process improvement.Team Enablement and Skills Assessment• Orchestrated team enablement initiatives, including annual skills assessment and development plans.• Participated in resource planning, aligning the team's skill set with organizational strategic goals.Strategic Planning and Growth• Collaborated with leadership to develop a strategy for team growth through hiring and mentoring.Resource Management and Collaboration• Partnered with Elastic Services leaders to ensure effective management, identification, and scheduling of resource assignments.Tools Development and Global Reporting• Developed, deployed, and trained teams on new tools to enhance proficiency and professionalism.• Produced global dynamic reporting dashboards for leadership awareness and improved efficiency.

Plano, Texas, United States

• Global Elasticsearch project rollout, led migration, training, and socialization efforts.• Retooling Operations Center Initiative, PepsiCo Monitoring Tools Simplification, and ServiceNow Automation.• Manage distributed teams, including Managers, Engineers, and Project Managers across different countries, providing direction, development, and accountability.Leadership and Collaboration• Oversaw end-to-end product and project delivery, collaborating with cross-functional departments to achieve project goals.• Identify project tasks and skillfully assign team members, ensuring successful completion.• Led a team of engineers and vendors in configure and deploy the Elasticsearch infrastructure.• Build, develop, and mentor teams and their members, fostering a culture of continuous improvement.Global Project Management• Manage multiple distributed teams concurrently for each project, ensuring seamless coordination and communication.• Develop and implement project plans, timelines, milestones, and presentations.• Managed Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective to facilitate communication and collaboration.Reporting and Stakeholder Engagement• Prepare and present weekly leadership reports, maintaining transparency and accountability.• Engage with customers and leadership to facilitate the adoption or migration to new enterprise products.Vendor Management and Dashboard Development• Establish, scope, and manage Vendor engagement, ensuring effective collaboration and delivery.• Scope and produce new IT Operation Dashboards and analytical reports with Elastic Kibana visualizations.

Houston, Texas, United States

Product Management and Agile Leadership:• Spearheaded Global Asset Product Management application development, driving continuous improvements with backend automation and reporting.• Ensured the highest adoption success through comprehensive documentation and group & 1:1 training sessions.• Managed Sprint Planning, Daily Standup, Sprint Review, and Sprint Retrospective for effective communication and collaboration.Stakeholder Engagement and Roadmap Management:• Engaged with leadership and stakeholders, providing measurable metrics, reviewing roadmap timelines, identifying roadblocks, and managing scope changes.• Conducted UAT sessions with end-users during release cycles, collaborating on product enhancements for greater value ROI.• Proactively managed changes based on project requirements and constraints.Leadership and Team Development:• Directed, coached, developed, and supervised team members, establishing bi-weekly 1:1 mentoring sessions and maintaining an open-door policy.• Focused on building a collaborative and high-performance team culture.Technical Expertise and Project Consultation:• Served as a Server Administrator SME, offering expertise in project validation and developing new tools compatible with existing infrastructure.• Deployed ServiceNow IT Asset Management (ITAM) globally.Operational Methodology and Analytics:• Utilized ITIL practices, Azure DevOps, Agile methodologies, and Microsoft Teams for robust operations.• Leveraged ServiceNow, Power BI, and Power Apps to deliver analytical dashboards and reports adopted globally.Customer-Centric Approach and Process Simplification:• Collaborated with end-users to simplify customer experiences through well-designed ServiceNow Catalog Forms.• Worked with developers to produce new tools for Azure and analytical metrics, enhancing system usage visibility and data mining capabilities.

Houston, Tx

• Collaborated with Leadership and Engineering to create architectural designs and oversee yearly projects.• Led as the Product Manager for a Global Asset Management Software Solution.• Served as a Senior Server Administrator and hardware expert, providing consultation on projects, conducting UAT, and evaluating new vendors for contract agreements.• Managed enterprise data centers globally as a Global Asset Manager.• Negotiated and managed global IT contracts, vendor agreements, and payments.• Achieved significant cost savings by negotiating a three-year HPE global data center care contract, recognized by IDC for an impressive 80%+ savings over market list prices.• Oversaw software licenses, service agreements, and monitored server life cycles across multiple countries.• Developed custom query scripts in Oracle PL/SQL for improved inventory reporting.• Created Analytical data models to illustrate expenditures and asset tracking.

Houston, Texas, United States

• Managed support for 10,000+ on-prem servers worldwide, covering Windows 03, 08, 12, 16, SQL, IIS, AD, Citrix, and more.• Conducted DBA functions for SQL and Oracle databases.• Administered Citrix infrastructure for Server, Application, and VDI platforms.• Played a key role as Senior Windows OS Administrator and Designer for both BareMetal and Virtual Server architecture.• Deployed VMware ESX infrastructure across multiple global data centers, overseeing 7,000+ virtual servers and creating supporting documentation.• Established a new Azure off-Prem environment, integrating VMware and Azure Cloud computing.• Led global server migrations, handling OS life cycles, P2P, and P2V processes.• Managed windows server hardware inventory and procured necessary items to meet customer demands.• Conducted research on new products and vendors to enhance competitive positioning.• Automated scripts for system administration and developed BMC Blade Logic scripts (PowerShell and VBS) for auditing Windows servers.• Provided training, advice, and guidance to peers and management.• Successfully negotiated a contract with HP for data center care, saving approximately $2.7M in operating expenses over three years in multiple locations.• Offered influential leadership to project team members.• Led as the Lead Technical Architect on the Decision Review Board for Global Server Application (GSA), an in-house asset management Oracle database with a web frontend for the user interface.

San Ramon, California, United States

• I was the senior Install Shield Developer for Windows based applications• Created Demo Shield Interfaces for Installers with Product Marketing and helpful information• Diagnosed and Resolved software and hardware problems• I also managed the corporate source code as there SourceSafe Administrator• Prepared Products for Web distribution• Designed and implemented departmental web pages• Maintained and improved product distribution procedures• Mastering of CDRs

San Leandro, California, United States

• Application Installation Developer for Windows and Macintosh computers• Create Demo Shield Interfaces for Installers• Managed product updates and releases to the public• Computer Lab Manager: maintained hardware and software updates as well as troubleshooting and resolving hardware and software issues.• Prepare products for web distribution• Update Internet products and Hyperlinks for customer distribution• Maintain and improve product distribution procedures• Primary SourceSafe Administrator for Biology Products Group• Mastering of CDRs

• Computer Lab Manager: maintained hardware and software updates as well as troubleshooting and resolving hardware and software issues.• Created and implemented the Scopus Software Library on CDs• Designed, developed, and maintained software laboratory • CDR Mastering and floppy replication• Configured software for manufacturing implementation• Developed departmental systems operation and backup procedures, documented machine topologies

San Jose, California, United States

• Computer Lab Manager: maintained hardware and software updates as well as troubleshooting and resolving hardware and software issues.• Mastery of the Novell Software on to CDs for mass distribution• Designed, developed, and maintained software laboratory • CDR Mastering and floppy replication• Configured software for manufacturing implementation• Developed departmental systems operation and backup procedures, documented machine topologies

Bachelor Of Science - Bs, Specializing In Business Analytics

Business/Commerce, General

Business/Commerce, General

Computer Science

Computer Science