Trenton Epps
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Trenton Epps Email & Phone Number

Tier 2 Technical Support Specialist at HMH
Location: Flowery Branch, Georgia, United States 6 work roles 2 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
HMH
Role
Tier 2 Technical Support Specialist
Location
Flowery Branch, Georgia, United States
Company size
5988 employees

Who is Trenton Epps? Overview

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Quick answer

Trenton Epps is listed as Tier 2 Technical Support Specialist at HMH, a with 5988 employees, based in Flowery Branch, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Trenton Epps.

Trenton Epps previously worked as Software Support Specialist at M3 and Service Desk Analyst at Crown Castle. Trenton Epps holds Associate'S Degree, Computer Science from Southern Crescent Technical College.

Company email context

Email format at HMH

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HMH

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Profile bio

About Trenton Epps

Experienced computer support specialist with a knack for swiftly diagnosing and resolving technical issues. Proficient in a wide array of hardware, software, and systems, consistently delivering top-tier service to meet user needs. Skilled in effective communication, customer service, and team collaboration. Proven track record of exceeding expectations and adapting to new challenges with ease.

Current workplace

Trenton Epps's current company

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HMH
Hmh
Tier 2 Technical Support Specialist
Atlanta, GA, US
Website
hmhco.com
Employees
5988
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6 roles · 10 years

Trenton Epps work experience

A career timeline built from the work history available for this profile.

Tier 2 Technical Support Specialist

Hmh

Atlanta, Ga, Us

Software Support Specialist

M3

Service Desk Analyst

Crown Castle

Provided day-to-day operational service and support, taking ownership of customer interactions.Logged and responded to customer inquiries via phone, email, and other channels.Communicated technical solutions effectively to customers.Contributed to infrastructure development projects.Monitored IT system performance and reported issues.Collaborated with vendors for issue resolution.Assisted with escalations and mentored team members.Managed user accounts and permissions in ServiceNow.

Oct 2023 - Mar 2024

Service Desk Analyst

Bell Techlogix, Inc.

Managed 50+ end-user support tickets in ServiceNow.Proactively identified technical issues.Communicated ticket status and escalated advanced issues.Provided technical troubleshooting for Windows 10 and iOS environments.Followed standard procedures for problem resolution.Resolved 50+ technical issues daily on the first call.

Mar 2022 - Oct 2023

Apple Solutions Consultant

Apple

United States

Mar 2019 - Nov 2020
Team & coworkers

Colleagues at HMH

Other employees you can reach at hmhco.com. View company contacts for 5988 employees →

LC Laurie Cassidy Laurie Cassidy Colleague at HmhStoughton, Massachusetts, United States View → AB Anthony Bernard Jr. Anthony Bernard Jr. Colleague at HmhSanford, Florida, United States View → BS Bonnie Scott Bonnie Scott Colleague at HmhTravis County, Texas, United States View → BB Bob Barbeau Bob Barbeau Colleague at HmhSt Charles, Illinois, United States View → AV Amy Vaughan Amy Vaughan Colleague at HmhPlymouth County, Massachusetts, United States View → LR Lauren Rittenhouse Lauren Rittenhouse Colleague at HmhDana Point, California, United States View → SG Sona Geoffrey Sona Geoffrey Colleague at HmhAustin, Texas, United States View → RS Rohit Sevak Rohit Sevak Colleague at HmhOrlando, Florida, United States View → MS Melody Sellers Melody Sellers Colleague at HmhGreater Chicago Area, United States View → PS Patricia Sabo Patricia Sabo Colleague at HmhOrlando, Florida, United States View →
2 education records

Trenton Epps education

FAQ

Frequently asked questions about Trenton Epps

Quick answers generated from the profile data available on this page.

What company does Trenton Epps work for?

Trenton Epps works for HMH.

What is Trenton Epps's role at HMH?

Trenton Epps is listed as Tier 2 Technical Support Specialist at HMH.

Where is Trenton Epps based?

Trenton Epps is based in Flowery Branch, Georgia, United States while working with HMH.

What companies has Trenton Epps worked for?

Trenton Epps has worked for Hmh, M3, Crown Castle, Bell Techlogix, Inc., and Digital Service Consultants, Inc..

Who are Trenton Epps's colleagues at HMH?

Trenton Epps's colleagues at HMH include Laurie Cassidy, Anthony Bernard Jr., Bonnie Scott, Bob Barbeau, and Amy Vaughan.

How can I contact Trenton Epps?

You can use AeroLeads to view verified contact signals for Trenton Epps at HMH, including work email, phone, and LinkedIn data when available.

What schools did Trenton Epps attend?

Trenton Epps holds Associate'S Degree, Computer Science from Southern Crescent Technical College.

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