¤ Maintain the Service Desk and complete and assign user requests accordingly¤ Support users with a variety of computer & software related issues between the main and remote offices¤ Upkeep of conference room equipment and setup of meetings¤ Implementation of imaging solutions¤ Server support and maintenance¤ Able to determine priorities and appropriate level of escalation.¤ Strong support/troubleshooting skills, analytical thought process.

¤ Assist in planning and managing the integration of systems changes into existingsystems and software¤ Supervise the Help Desk Group, providing leadership and mentoring to direct reportsand Interns¤ Liaise with, and provide support to, end users and staff on Enterprise Technologysoftware and equipment and other issues¤ Provide on-call technical support outside of normal business hours when needed.¤ Work on assigned Help Desk tickets in a courteous manner¤ Record, track, and document the progress of Help Desk tickets from submission untilfinal resolution¤ Complete regular system maintenance including software upgrades, server securityaudits and updates, system backup, Windows Server and Windows Clientoperating system updates and patches¤ Build relationships with vendor software companies and internal systems staff tocomplete projects and systems maintenance¤ Problem tracking with infrastructure support vendors¤ Create and maintain documentation of certain system, support procedures, and usermanuals¤ Coordinate and perform in-depth tests, including end-user reviews, for modified andnew systems¤ Monitor and test system performance; prepare and deliver system performancestatistics and reports¤ Evaluate results of IS Operations projects, then report and make recommendationsbased on findings¤ Assist in developing standards and processes to support and facilitate ISOperations projects and initiatives ¤ Monitored PRTG system alerts and reacted to real time events

¤ Support over 1500 users at over 10 remote sites¤ Support a wide variety of Cisco networking appliances; including Cisco Ironport, Cisco ASA, etc.¤ Support Cisco voice network, including setup and support of VoIP devices in Cisco UCM environment¤ Support for systems in both physical and virtual environments.¤ Extensive knowledge in Windows Domains, Active Directory, DNS, DHCP, MS Exchange, and Remote Administration.¤ Work with a variety of backup solutions, including Veeam for virtual servers and a BridgeHead tape library for EMR

¤ Support over 1500 users at over 10 remote sites¤ Lead a team in migrating entire organization to Windows 7 Operating System¤ Great customer service skills¤ Excellent written and verbal skills.¤ Can successfully work independently with minimal guidance.¤ Works efficiently in a fast paced environment.¤ Troubleshooting and diagnosing software and hardware issues.

¤ Support IOPO's IT network.¤ Communicate with 120 users to identify technical issues and needs.¤ Setup, configuration and maintenance of servers, workstations, and networks.¤ Deployed Windows 7 company-wide¤ Troubleshooting and diagnosing software and hardware issues.¤ Support for systems in both physical and virtual environments.¤ Extensive knowledge in Windows Domains, Active Directory, DNS, DHCP, MS Exchange, and Remote Administration.¤ Experience with large-scale PC deployment and imaging tools.¤ Demonstrated ability in managing vendors and vendor relationships.

¤ Unpaid Internship¤ Did consulting work for a variety of small and medium companies through out Indiana¤ Identified and corrected user issues¤ Tracked billing and hours with a ticketing system