Converted reports from Tableau to Power BI. Interviewed users to determine which reports could be retired and to produce reports fit for purpose. In two months with only three months of Tableau knowledge which was three years old, and with essentially no knowledge of Power BI, I accomplished more than the previous two incumbents working on the project combined.* Read Tableau. * Created Power BI Reports. * Modified Oracle SQL* Conducted business and requirement interviews and meetings.

Helped revise manual regression testing materials for an in-house dynamic on nurses’ schedule compliance. Created a prototype UiPath automation to extract data from the user interface of the same report. * Trained on UiPath automation for software testing. * Trained on C#; junior proficiency. * Trained on using REST APIs for software testing.

Provided supplemental supervisory support to technical team members. * Rescued pilot project, where data had been lost, by applying expertise in Excel to identity unprocessed records; delivered project early which secured large new client. * Trained on Python for Django, Flask, and Pyramid, mathematics, statistics, introductory machine learning, and to interoperate with Excel. * Audited an introductory Coursera course on Scala 3

Wrote and executed manual software tests using Tx3 VERA on software used in W.L. Gore’s medical products division. Wrote Transact SQL queries against the ALM Schema. Mentored team member’s documentation to enhance communication skills. * Wrote and ran software tests on Micro Focus ALM with Tx3 Vera to ensure compliance and to meet application requirements. * Helped develop an innovative improvement to the testing process to right-size tests. * Assisted with supervision and training of team member on software testing and ALM-VERA skill acquisition. * Wrote SQL and Excel VBA to generate project progress reports for leadership. * Prepared instructional PowerPoints on generating custom reports for leadership and internal customers.

Organized, improved and maintained reliability of functional test suites allowing SAP preproduction environment ‘refreshes’ with production data and upgrades to be verified faster than with manual testing. Worked with SAP products as the Application Under Test (AUT). Wrote SQL queries against an ALM schema, providing project reports for management. * Collaborated with team as a Software Test Analyst providing Quality Assurance. * Used Micro Focus UFT and ALM. Automated UFT tests with VBS. * Tutored newly assigned contractor on how to use UFT and VBScript. * Modeled Micro Focus ALM Analysis Views using SQL queries of the ALM database in Tableau, facilitating access through web browser.

Handled incoming calls (upwards of 110 daily) in high-volume U.S. Passport information center. Assisted customers and provided information on applying for and renewing U.S. Passports. Documented all transactions in proprietary database. * Resolved difficult situations with empathy and professionalism. * Coached new hires, and those moving from ‘level zero’ to ‘level one’ CSR status.

Tracked software bugs for financial programs utilizing Outlook and Excel.* Studied COBOL programing on IBM mainframes: z/OS, JCL.

Entered critical electrical transformer data into Maximo Asset Tracking System. Conducted quality assurance inspections for other mappers. Entered bi-weekly payroll for up to 20 field staff employees.* Prepared monthly budget variance to calculate overhead and capital costs for operations/material and capital spending.* Developed project management program using Excel VBA to handle simple scheduling. * Used Telvent ArcFM (ArcGIS) to map (draft) features of the electrical distribution grid.