• Project management of implementation for new clients to Ensemble EIQ Clear. • Building client relationships with both operations and IT sides of the project to ensure projects are aligned with client and company needs. • Manages real-time HL7 data integration starting at implementation as well as troubleshooting any issues that arise through go live of the client’s project.

• Act as the primary technical contact for clients, collaborating with internal teams to address issues and enhance program effectiveness.• Analyze trends and advise state payer programs on program improvements, leveraging tools such as SQL, Postman, and AWS.• Work with state Medicaid leaders to configure and define parameters for Electronic Visit Verification • Works with various data for providers within the state to advise on best practices, optimal configurations and possible change requests needed• Mentor other TAMs and provide support to internal teams on high level issuts

• Managed a team focused on HL7 and CCDA data integration projects for a portfolio of medical software products, overseeing project forecasting, revenue projections, and timelines.• Implemented internal tools and processes resulting in increased department revenue and efficiency.• Stood up Clearinghouse for Revenue Cycle Management team and coordinated HL7 changes needed for all clients• Worked with our development team to create an internal tool that aided in decreasing time for data conversions with X12/CCDA/JSON formats from 18 hours/customer to 4 hours/customer.• Assisted with Sales to assist with writing up proposals and creating statements of work.• Managed a team of Customer Service Representatives, handling Tier 1 and Tier 2 escalations and ensuring timely resolution of customer issues.

• Assist with sales scoping for projects, training and project management, as well as working with other managers in our professional services division. • Completed monthly projections of revenue forecasting. • Assigned projects to data engineers with scope and timeline adjustments as needed.

• Recruited to manage team of 6 customer support analysts that handled front line customer issues with our digiChart OB/GYN EMR. • Handled any escalated issues or calls from clients, completed interface builds with labs and practice management systems. • Developed plan for system outages and major issues to ensure that customers received resolutions in a timely manner.

• Provided technical support to customers, troubleshooting issues with wireless devices, and collaborating with manufacturers to resolve product issues.• Implemented a reward and recognition program for top-performing team members, resulting in improved employee satisfaction and performance.

• Special Assignment 06-2010 through 07-2011 as chair of the administrative review board for minor offender offenses, investigated halfway houses and completed special reports for parole board to assist with parole determinations.• Organized offender check with US Marshall's office to ensure sex offenders followed laws and regulations that encompassed Davidson County and spanned over 3 days. 10 US Marshalls, 20 Probation/Parole officers, and other local law enforcement to verify 600 offenders homes.• Provided testimony in court as needed for violations of rules and regulations as an expert witness for the state.