Experience managing technology projects with cross-functional, manage outsourced teams (off-site) including vendors with high integration across multiple lines of business and technical discipline. Experience hiring, training, scheduling, etc. Coordinate, implement and oversee projects for various clients within set budgets. Provide support for field technicians by answering technical questions, obtain and provide updates per statement of work. Communicate with clients, customers and internal personnel by phone and email on critical issues. Ability to identify process improvements, ensure gross profit margin is maintained or improved during the life of the project. Provide customer written and verbal reports, and attend all customer conference calls/meetings as required.

Identified potential client decision makers and updated company’s database of prospects and clients. Identified key market trends, solved critical business issues and created strategies for commercial and government clients. Determined the appropriate combination of quantitative and qualitative research tools to meet the clients marketing objectives and development. Monitored and collected data to ensure quality service and revenue growth for clients. Developed employee training and reviewed recorded phone calls to ensure quality of client’s processes and procedures.