Tristan Estes Email & Phone Number

Queen Creek, AZ, US

- Provides network support to over 18,000 offices across the United States- Uses Splunk and ServiceNow ticketing system to address tickets in order of priority- Utilizes CLI, vManage, Grafana, and Aruba Central to analyze and diagnose and find solutions for T1, MetroE and SDWAN networks- Troubleshoots BGP, VOIP, Multilink protocols, NAC, ZScaler, and.

Mesa, Arizona

- Provides a complete technical solution for client's in their home including recommendations regarding product, service, and content - Sets up new computer systems including data transfer to help clients bridge the gap between their old computers and their newly purchased computers- Configures home networks (including mesh networks) to suit the needs of.

Mesa, Arizona

- Diagnosed and repaired both Windows and macOS hardware and software issues on client units in a timely manner- Worked and communicated with fellow agents to facilitate repairs in a clear and accurate manner- Organized and worked on upwards of 50 units at a time

Mesa, Arizona

- Troubleshot client issues on the front counter and determined if they need to be checked in- Provided timely and friendly service to clients as well as contacted clients regarding service

Rwanda

- Disassembled, repaired, and maintained three desktop computers for the creation of a computer lab and computer science course to educate over 500 high school students- Installed Ubuntu alongside Windows to allow the school better utilization of their limited resources and increased virus evasion- Trained the school headmaster and six staff members in.

Eswatini

- Mobilized the community to plan, fundraise, and construct an orphan feeding center to provide meals, clean water, and basic education to 150 orphans and vulnerable children- Mentored six USAID trained community peer facilitators at weekly meetings and broadened facilitator capacity in basic computer use and word processing, public speaking, monitoring.