Tristan Estes Email & Phone Number

Queen Creek, Az, Us

- Provides network support to over 18,000 offices across the United States- Uses Splunk and ServiceNow ticketing system to address tickets in order of priority- Utilizes CLI, vManage, Grafana, and Aruba Central to analyze and diagnose and find solutions for T1, MetroE and SDWAN networks- Troubleshoots BGP, VOIP, Multilink protocols, NAC, ZScaler, and TCP/IP- Partners with AT&T, Compucom and Kyndryl to provide offices with the most complete solution possible- Works with… Show more - Provides network support to over 18,000 offices across the United States- Uses Splunk and ServiceNow ticketing system to address tickets in order of priority- Utilizes CLI, vManage, Grafana, and Aruba Central to analyze and diagnose and find solutions for T1, MetroE and SDWAN networks- Troubleshoots BGP, VOIP, Multilink protocols, NAC, ZScaler, and TCP/IP- Partners with AT&T, Compucom and Kyndryl to provide offices with the most complete solution possible- Works with office agents to conduct preliminary physical troubleshooting- Attends daily stand up meetings to keep up to date on latest best practices and current issues Show less

Mesa, Arizona

- Provides a complete technical solution for client's in their home including recommendations regarding product, service, and content - Sets up new computer systems including data transfer to help clients bridge the gap between their old computers and their newly purchased computers- Configures home networks (including mesh networks) to suit the needs of the client's home- Performs scamware, malware and virus removal as well as general tune ups to keep client's home computers… Show more - Provides a complete technical solution for client's in their home including recommendations regarding product, service, and content - Sets up new computer systems including data transfer to help clients bridge the gap between their old computers and their newly purchased computers- Configures home networks (including mesh networks) to suit the needs of the client's home- Performs scamware, malware and virus removal as well as general tune ups to keep client's home computers functioning safely- Maintains a rolling inventory and regularly maintained vehicle to provide clients with in the moment solutions- Provides constructive and timely feedback and training opportunities to in-store employees- Remotely assisted clients during the first month of COVID lockdown to meet the sudden demand caused by the call center closures Show less

Mesa, Arizona

- Diagnosed and repaired both Windows and macOS hardware and software issues on client units in a timely manner- Worked and communicated with fellow agents to facilitate repairs in a clear and accurate manner- Organized and worked on upwards of 50 units at a time

Mesa, Arizona

- Troubleshot client issues on the front counter and determined if they need to be checked in- Provided timely and friendly service to clients as well as contacted clients regarding service

Rwanda

- Disassembled, repaired, and maintained three desktop computers for the creation of a computer lab and computer science course to educate over 500 high school students- Installed Ubuntu alongside Windows to allow the school better utilization of their limited resources and increased virus evasion- Trained the school headmaster and six staff members in basic computer use and maintenance- Organized the unlocking of over 400 One Laptop Per Child (OLPC) laptops to provide early… Show more - Disassembled, repaired, and maintained three desktop computers for the creation of a computer lab and computer science course to educate over 500 high school students- Installed Ubuntu alongside Windows to allow the school better utilization of their limited resources and increased virus evasion- Trained the school headmaster and six staff members in basic computer use and maintenance- Organized the unlocking of over 400 One Laptop Per Child (OLPC) laptops to provide early information communication technology education to 400 elementary school students- Worked thoroughly with the OLPC operating system to gain a better understanding of its unique software and provide technical assistance to school staff members utilizing the laptops to teach Show less

Eswatini

- Mobilized the community to plan, fundraise, and construct an orphan feeding center to provide meals, clean water, and basic education to 150 orphans and vulnerable children- Mentored six USAID trained community peer facilitators at weekly meetings and broadened facilitator capacity in basic computer use and word processing, public speaking, monitoring and evaluation, event management, proposal writing, and health education- Developed a successful savings and credit group with 14 local… Show more - Mobilized the community to plan, fundraise, and construct an orphan feeding center to provide meals, clean water, and basic education to 150 orphans and vulnerable children- Mentored six USAID trained community peer facilitators at weekly meetings and broadened facilitator capacity in basic computer use and word processing, public speaking, monitoring and evaluation, event management, proposal writing, and health education- Developed a successful savings and credit group with 14 local women that provided income generating opportunities and trained members in business skills, credit and interest, money management, and basic economics Show less