● Developed strong communication skills by managing accounts and ensuring customer satisfaction.● Acted as the primary liaison between customers and partners, ensuring alignment with customer needs.● Streamlined account management processes to optimize efficiency in handling cross-sales leads.● Utilized problem-solving skills to address customer concerns and ensure seamless service delivery.● Coordinated with external partners such as internet and utility companies to align on cross-sales initiatives.● Maintained consistency in service quality by implementing best practices across partner interactions.● Used Excel and CRM tools to track sales metrics and generate reports for performance evaluation.● Provided actionable insights to improve sales and customer satisfaction strategies.● Worked closely with team members to achieve shared sales goals and ensure a unified customer approach.● Regularly participated in team meetings to share updates, insights, and strategies.● Ensured accuracy in account setups, addressing customer requirements and compliance with service standards.● Maintained organized records of customer interactions and sales data for future reference.

● Managed and Maintained a Global Arabic Social Media Platform: Oversaw the dailyoperations of an international social media page in Arabic, ensuring content relevanceand audience engagement (Facebook and Instagram).● Managed Regional Social Media Outreach: Reorganized and orchestrated social mediaoutreach for the entire California, San Diego Mission in 8 languages including Arabic.Led over 100 full and part-time missionaries to produce and analyze both ads andorganic content. Increased overall organic and paid engagement and decreased cost perlead by focusing on individual strategies per each language and culture.● Content Development and Advertising: Created compelling content and executedtargeted advertising campaigns to enhance brand visibility and reach across theArabic-speaking audience, both in the MENA Area as well as within diasporacommunities. Focusing on content with cultural relevance and sensitivities.● Cost-Saving Initiatives: Analyzed efficacy of social media advertising campaigns andorganic content, as well as other logistical and organizational cost-saving measures.● Other Duties: Bilingual Engagement, Leadership and Coordination, Training ResourceDevelopment for Arabic Language Missionaries, Interfaced with Superiors and ProvidedRegular Briefings.

● Social Media Engagement: Used social media platforms to drive fan engagementthrough live streams and regular posting.● Statistical Analysis: Used Google Sheets to track and analyze player performance andefficiency, to inform coaching decisions.● Other Duties: Player Conduct and Performance Review, Collaboration with CoachingStaff, and Practice Management

● Digital Marketing Expertise with Meta Business Suite Ads: Leveraged Meta BusinessSuite Ads on Facebook and Instagram to strategically target and engage the residentialmarket, driving business growth through effective digital marketing campaigns.● Utilizing Analysis to inform Business Decisions and Future Projects: Used Excel andCost Accounting Practices to analyze and inform future contract bids based on pastproject data. Used Meta Business Suite to analyze social media performance andreduce cost per lead.● Business Process Development and Control, Operations Leadership and Coordination● Other Duties: Process Documentation with DFDs and Flowcharts, Project Estimation andBidding, Customer Relationship Development, Procurement of Materials and Equipment,Error Resolution and Oversight, Billing and Account Management

● Assist Head Coach and Administrative Responsibilities of Day to Day Operations● Statistical Analysis: Used Google Sheets to track and analyze player performance andefficiency, to inform coaching decisions.● Other Duties: Opponent Scouting and Film Analysis, Branding and Gear Management,Logistical Preparations, and Team Travel Coordination

● Collaborative Team Player and Effective Cross-Cultural Communication primarily inSpanish.

● Client Relationship Building and Recruitment