Trevor A. Email & Phone Number

Taplow, England, GB

United Kingdom

• Looking after the customer support team – leading morning stand-ups; helping with prioritising workloads and tickets. Delegate tasks when needed but take on some of the complexes escalated issues. Supporting tickets so.
• Customer account manager to key accounts.
• Providing 1st & 2nd Line Tech & Application support. Mentoring colleagues and updating the internal knowledge base for incidents.
• Monitoring applications and processes for any potential issues
• Raising debug requests and working with the Dev & Product teams on problems to drive resolutions
• Communicating with clients to establish regular updates for high-priority issues

United Kingdom

• Maintaining our existing customer and Azure-hosted solutions, migrating our existing manual deployment practices to fully automated procedures
• Designed and implement a new automated upgrade and deployment procedures
• Maintained the “automation library” in line with the infrastructure requirements of our evolving solutions
• Managed deployments to our QA and Production, code & configuration.
• Implemented a new version control and access control for configuration files
• Performed manual deployments where automated solutions were not available.

High Wycombe

• Effectively provides technical support through Remote access, over-the-phone and email correspondence
• Maintain close-loop communication between all appropriate individuals and are notified of ongoing issues and problems resolution status
• Conduct conference calls with customers to review weekly or monthly system performance or to provide updates
• Experienced in building Windows VM in Microsoft Azure, installation, configuration and maintenance of Active Directory, Exchange, SQL and Office 365
• Installation of standard IT systems & peripherals (Windows & Mac). Deployment, configuration and support of these devices
• Building SQL Server, IIS on client-server application installation

Bourne End

• Maintain thorough knowledge of the DA Systems suite of software solutions
• Produce and update internal and customer-facing documentation clearly and precisely
• Understand customer requirements and recommend product features and benefits
• Responded to technical concerns quickly and effectively devised solutions
• Responsible for supporting both our hosted and customer-hosted software solutions
• Take ownership of escalated issues and see them through to the conclusion

Bourne End

• Responsible for handling any incoming customer support phone calls, performing basic troubleshooting using certain resources, and if needed, elevating issues to Senior Application Support Analyst.
• Supporting Clients with a Bespoke Application on a 1st and 2nd basis.
• Maintaining a good rapport with internal and external customers daily
• Managing day-to-day operations and backups of clients’ data.
• Experience and understanding in querying databases with SQL and analysing problems with the data.
• Provide validated technical information, support process instructions and special support requirements according to the users.

Slough, United Kingdom

• Managing a portfolio of accounts.
• I am primary first contact for these your key clients.
• Using contacts to generate new business.
• Engaging in project management duties such as writing reports and progress stats.
• Delivering presentations.
• Attending meetings with clients.

Windsor, Berkshire

• Provide 1st/2nd line technical support (software and hardware).
• I am first point of call for all Acer issues including diagnosing, upgrading, configuration and engineer support.
• Liaising and working with area team leaders.
• Managing part distribution.
• Providing and keeping relevant records on Acer repair jobs.
• Communicating and being the main person for customer relations.

Colnbrook, Slough

Provide 1st line/2nd software and hardware support to large corporate companies by remote access or Onsite assistance.Dell Certified System Expert - Workstations, Notebooks, Printers, Servers, & DesktopsDiagnosing and Replacing partsSupporting and mentoring other engineers.Maintaining and troubleshooting business softwareBreak fixing for Laptops, &.

Tolworth, Chessington

Dell Certified System Expert - Notebooks, Desktops.Diagnosing and Replacing partsWorking to all Health and Safety proceduresPerforming to high demanding SLA (Service Level Agreement)Updating Repair comments and ordering parts for the repairs on SAP.

Epsom

Arranging for packaging, transportation, and/or delivery of goods.Responsible for maintaining space, equipment, and supplies.Responsible to provide Health and Safety guild lines to members of staff.Installation of equipment to SONY's standards.Conducting or periodic special inventory audits and reconciled physical countsDeveloping recordkeeping procedures.

Sutton, United Kingdom

Responsible for providing products to customers in an efficient and timely mannerInvolved with inventory, transfers, and product rotationResponsible for providing a high level of customer service

Nvq, Networking (Ccsn)

Gnvq Intermediate, Information Technology

Gnvq Foundation, Information Technology