Trever Ackerman Email & Phone Number

Seattle, Washington, US

Carrollton, Texas, US

Carrollton, Texas, US

Denver, Colorado, US

Charged with leading all customer experience functions – including Marketing, Communications, Public Relations, Operations Services, Technology, Human Resources and Learning & Development – across portfolio management company operating three franchise brands (Elements Massage, Fitness Together and Amazing Lash Studio) with more than 650 locations..

Freemans Bay, Auckland, NZ

Responsible for the planning, development and implementation of marketing strategies, marketing communications and public relations activities that support the overarching goals and objectives of Les Mills US.♦ Partner with national brands and small to medium business owners to develop customer-oriented solutions that contribute to their business success..

Carlsbad, CA, US

Delivered on five-year strategy for culture transformation, including rebranding and performance acceleration for a 4-million member organization across 400+ locations in 18 states. Catalyzed profit growth as a marketing and communications thought leader, expanding market reach and strengthening market position through a customer-centric philosophy.

Carlsbad, CA, US

Recruited to improve and strengthen member contact center performance via internal and external digital marketing. Established social CRM strategy by integrating social media into overall service environment. Employed unique philosophy of developing scalable campaigns that add to top line while protecting bottom line.♦ Propelled revenue generation to $22M.

Carlsbad, CA, US

Solicited to head HR in new direction. Revolutionized culture as a change agent and transformed into a collaborative, customer-focused organization. Navigated through a steep learning curve, successfully designing scalable initiatives in support of company vision. Excelled at decreasing turnover by 11.7% and improving employee engagement by 3.7%.

Carlsbad, CA, US

Charged with leading strategy for the fastest growing sales channel in the acquisition of health insurance and corporate subsidized memberships. Contributed to company revenue by growing channel an additional 275% ($7.5M). Increased member usage by 15%, created cross sell and referral opportunities and expanded profitability 15%.

Carlsbad, CA, US

Partnered with C-suite team to maximize return on invested capital through best practices in corporate governance. Developed go-to-market strategy for subsidiary business in Asia.

Boca Raton, Florida, US

Formulated multi-phase innovative approaches, enhancing customer experience for the 3rd largest e-commerce site in the nation. Combined efforts in maximizing ROI through traditional and emerging marketing mediums. ♦ Introduced the use of (KPIs) key performance Indicators to measure, develop plans, and enhance customer experience, staff performance, market.

Atlanta, Georgia, US

Served as a trusted adviser to the C-suite team (COO and CMO), influencing decision-making over internal/external communications strategy, messaging, corporate identity, and brand positioning while devising strategies to sustain operational excellence. Gained insight into the interdependence of marketing and operations and impact on total business growth..

Dublin 2, IE

Emerged as an advocate of change management, evaluating needs, developing strategic solutions to usher quick results in ROI through transformational business plans. Refocused teams and executives on importance of addressing customers’ needs. Streamlined operations by aligning business requirements with technology. Led ERP system implementation for a.

Mba, International Business

Bsba, Finance And Marketing