Trevis De Silva Email & Phone Number

Canada

Medicine Hat, Alberta, Canada

- Processed retail sales for box office events and produced ticket sales reports utilizing current citywide ticketing software.- Oversaw and directed training to Box Office staff on ticketing procedures and software and carried out daily cash transactions.- Process daily cash reconciliations related to the Box Office at the Esplanade and Co-op place to be sent to City Hall.

Medicine Hat, Alberta, Canada

- Answer questions and respond to inquiries related to the City of Medicine Hat employees and its events in a real-time, high-volume, and fast-paced environment, ensuring a welcoming and professional experience.- Provide responsive service through all access channels, including telephone, email, and in-person, utilizing active listening and probing skills to facilitate resolutions.- Utilize strong customer service skills to effectively manage all situations, including difficult customers.

Medicine Hat, Alberta, Canada

- Acting as a trusted advisor by providing expert guidance and personalized recommendations, fostering long-term customer relationships by capturing their interest and putting them on a Wishlist for future purchases.- Welcoming and celebrating every customer visit, ensuring an inclusive and memorable shopping experience for all, by cleaning and inspecting jewelry as a value addition and setting up a Jewelry box appointment to restore precious items.- Inspiring personalized experiences by leveraging digital tools and platforms to enhance customer engagement and satisfaction such as Creatables and Clientel.

- Oversaw the 50/50 Raffles with precision, and crafted comprehensive end-of-season reports for the AGLC, showcasing transparency and trust.- Elevated the customer journey by providing outstanding technical guidance for navigating the online ticketing system, ensuring a seamless user experience.- Executed timely website updates and generated captivating content related to the raffles, enhancing engagement and excitement among participants.

Medicine Hat, Alberta, Canada

- Transformed the customer journey by providing superior technical support for online ticketing by creating a step-by-step tutorial on operating the platform for ease of the customer.- Created and maintained a tracking mechanism to monitor sponsorships and obligations to the sponsors while fulfilling them as the season progressed.- Showcased responsibility and efficiency by ensuring timely website updates and obtaining AGLC licenses for each gameday for the 50/50 raffle draw.- Exemplified responsibility and efficiency by generating prompt reports for the AGLC post-season.

Sri Lanka

- Spearheaded the Digital Marketing and Branding strategy for Wavetec by developing marketing & communications plans to increase CTR, Impressions, and engagement with a clear call to action.- Onboarding at least two new supply chain partners for Wavetec as a white-label manufacturer through targeted outreach.- Assisted in vetting legal contracts such as NDAs and MSAs for supply chain partners onboarded.- Managed international events such as CES in Las Vegas and ILF Conference in Denmark, boosting Brand visibility globally.- Showcased entrepreneurial prowess by working with a Design to Delivery business model.

Sri Lanka

- Partnered with key industry players to establish our brand as a premier white-label PPE and Medical Apparel manufacturer within the USA and EU markets. - Develop and execute robust social media marketing campaigns to elevate brand recognition and drive revenue growth in this niche.- Managed customer requests for samples and new product development, ensuring efficient coordination from initial planning to production and delivery, adhering to stringent deadlines.- Proactively manage supply chain logistics, actively seeking new sourcing partners to guarantee the availability of raw materials in the necessary quantities and within optimal lead times, supporting uninterrupted production flow.

Sri Lanka

- Managed a US$ 10 million manufacturing budget relating to 30 million production units for Victoria’s Sport, ensuring the monthly sales budget was met.- Leveraged statistical analysis for data-driven decision-making to project flex capacity and sourcing cut-off times to increase production and revenue growth.- Led continuous improvement initiatives by identifying and reducing waste. Demonstrated a proactive approach and a strong commitment to excellence by carrying out a consumption matrix for thread used for sampling- Conducted monthly profit and loss (P&L) analysis to identify costs incurred on the plant, labor, raw material, and utility & rent to maintain a steady net profit margin through detailed financial oversight

Sri Lanka

- Established and nurtured relationships with channel partners, guaranteeing punctual fulfillment and achieving maximum cost efficiencies.- Collaborate with production teams to strategically plan and allocate capacity for sample production and prioritize projects, ensuring resource availability and project success.- Spearheaded new product development conversations with technical teams, leveraging a deep comprehension of supply chain and production methodologies to drive enhancements and optimizations.

Sri Lanka

- Pioneered the expansion of the Digital Printing segment, targeting out-of-province Small to Medium businesses. This strategic focus consistently met financial targets, showcasing my ability to drive business growth and achieve financial goals.- Steered marketing & technical teams towards customer excellence in service, prioritizing after-sales support. This leadership and vision sustained a robust ‘share of wallet’ for new segments, demonstrating my commitment to growth

Sri Lanka

- Drove business growth by expanding the customer base through strategic acquisition and industry research, consistently achieving financial targets. This leadership and prioritization showcased my ability to meet financial goals- Spearheaded diverse marketing teams, cultivating an innovative and inclusive environment prioritizing performance and creativity. This leadership and team-building approach enhanced innovation and inclusivity.

Sri Lanka

- Spearheaded a team-oriented and innovative marketing & sales strategy in the non-woven segment, prioritizing key accounts. This strategic leadership led to a 35% Gross Profit and secured $200,000 from a single client, boosting overall revenue growth Successfully organized customer engagement events and team events to build sustainable relationships and create high-performing teams.- Cultivated and sustained advantageous partnerships with high-profile vendors including GAP, M&S, Lands End, and Burberry. This strategic networking and strong interpersonal skills positioned us as a prime candidate for nominations.- Led technical training sessions and provided hands-on support to both staff and customers, empowering them to utilize our product effectively. This leadership and team-building approach enhanced product usage and customer satisfaction- Kept abreast of the latest industry developments and technological advancements to refine marketing strategies.

Sri Lanka

- Successfully met sales targets by forecasting seasonal demand for various product categories (Dermatology, Ophthalmic, and Critical Care) under Leo Pharma.- Conducted clinical sessions with medical consultants, effectively increasing brand exposure and influencing the next generation of medical practitioners.- Demonstrated consistent year-on-year growth in the territory, achieving 97%, 106%, and 107% respectively.- Spearheaded the development of the critical care product range from inception, establishing a sustainable business in the respective territory.

Postgraduate Diploma In Professional Marketing (Masters Degree) | Level 7 (Uk) | Mcim, Marketing

For senior marketers wishing to move to a more strategic management role.

Diploma In Professional Marketing | Level 6 (Uk) | Acim, Marketing

For marketing managers and marketers working in operational and supervisory roles, who are looking to progress their strategic.

Certificate In Professional Marketing | Level 4 (Uk), Marketing

The go to for marketing executives, or equivalent, who have had experience in the industry and are looking to advance their career.

Technician Certificate | Automobile Engineering | Distinctions

Diploma In Customer Care Management Diccm (Uk) | Customer Care Management | Merit

Preliminary Certificate In Marketing | Simple Pass

Primary Education, Gce | Ordinary & Advanced Level

Activities and Societies: Choir, Red Cross

Diploma, Business Administration