Trevjon (Tj) Bruce Email & Phone Number

Sydney, New South Wales, Australia

As an Administration Officer - Risking Sensing, my responsibilities include, but are not limited to:- Voice of Customer (VOC) case management for B2B and IT customers.- Working with internal and external teams to ensure swift resolutions for customers.- Liaise with external teams to provide appropriate warranty remedies & solutions.- Ensuring customers continue to have positive experiences by analysing case studies and providing relevant improvement plans.

Sydney, New South Wales, Australia

Providing exceptional leadership in the day-to-day management of the UTS Red Bull Gaming Hub, ensuring that customers experience the highest standard of gaming environment, representative of an industry leader.As a Game Square Ambassador under Esports Corporation Pty Ltd, my responsibilities include but are not limited to:- Implement and maintain a high-performance production workflow at the Red Bull Gaming Hub, for the purpose of driving production value and meeting… Show more Providing exceptional leadership in the day-to-day management of the UTS Red Bull Gaming Hub, ensuring that customers experience the highest standard of gaming environment, representative of an industry leader.As a Game Square Ambassador under Esports Corporation Pty Ltd, my responsibilities include but are not limited to:- Implement and maintain a high-performance production workflow at the Red Bull Gaming Hub, for the purpose of driving production value and meeting requirements for 3rd party stakeholders.- Ensuring customer's have a positive and inclusive experience when attending the Red Bull Gaming Hub- Maintain and promote a culture of respect, ambition and excitement about Game Square and its objectives.- Offer excellent customer support, address any concerns, and gather feedback for continuous improvement.- Demonstrate a strong understanding of the gaming industry and familiarity with the latest gamingtrends, in addition to having excellent interpersonal and communication skills. Show less

Parramatta, New South Wales, Australia

As a JB Hi-Fi Salesperson, my responsibilities include, but are not limited to:- Educating customers on a wide range of products and displaying the features/benefits when selling solutions.- Ensuring customers leave the store with a positive experience and with the products/services they need.- Demonstrating excellent customer service skills and handling customer complaints/queries.- Maintaining a safe work environment and abiding by company polices/procedures.-… Show more As a JB Hi-Fi Salesperson, my responsibilities include, but are not limited to:- Educating customers on a wide range of products and displaying the features/benefits when selling solutions.- Ensuring customers leave the store with a positive experience and with the products/services they need.- Demonstrating excellent customer service skills and handling customer complaints/queries.- Maintaining a safe work environment and abiding by company polices/procedures.- Conducting housekeeping storewide. Show less

Parramatta, New South Wales, Australia

As a JB Hi-Fi Brand Expert / Samsung Ambassador, my responsibilities include: - Promoting and creating brand/product awareness for both customers and staff- Educating customers on how to use Samsung IM devices- Creating solutions for customers, while catering their in-store experience to suit their needs.Conclusion of the JB Promoter Program resulted in my services for this role being no longer required.

Liverpool, Australia

As a Samsung Experience Consultant, my responsibilities include, but are not limited to:- Providing education and advice to customers regarding Samsung products and services.- Providing after sales care including diagnostic/triage services on Samsung products.- Actively managing all customer complaints and escalating to management team when required.- Providing concierge and managing traffic flow & appointments.As a Samsung Service Champion I:- Oversee all… Show more As a Samsung Experience Consultant, my responsibilities include, but are not limited to:- Providing education and advice to customers regarding Samsung products and services.- Providing after sales care including diagnostic/triage services on Samsung products.- Actively managing all customer complaints and escalating to management team when required.- Providing concierge and managing traffic flow & appointments.As a Samsung Service Champion I:- Oversee all service based processes in the retail store environment and report back to the Regional Service Manager. I am responsible for performing stock take of relevant service products. Main point of contact at the store level for service/technical enquiries.Recognised as a Purchase Experience Champion in 2019 with an overall NPS score of +92 and an experience score of 9.3.Store closure resulted in my services for this role being no longer required. Show less

Bachelor Of Science In Games Development, Game And Interactive Media Design

Higher School Certificate, Information Processes And Technology

Activities and Societies: Public Speaking and Debating (Oratory) Society (2014 to 2018) MISA Cricket Representative (2015 to 2017) MISA.