Trevone Mccall, Pmp® Email & Phone Number

Washington, Dc, Us

United States

Maryland, United States

Maryland, United States

• Project manages a program of multiple onboarding and implementation projects for WalkMe customers in partnership with the Solution Engineers and Account Managers.• Consult on best practices, creative solutions, and ways to use the WalkMe product suite to create impactful implementations.• Develop project plans and ensure delivery while managing scope, budget, schedule, and quality.• Identify and address implementation risks, remove project roadblocks, and engage appropriate internal escalation resources.

Motionsoft Inc acquired by Daxko. Job duties and tasks retained.

Rockville, Maryland, United States

• Established methods for learner engagement, retention, and application use.• Help drive the adoption of new features and expand customer usage of existing tools.• Maintaining client engagement-retention following post-go-live.• Managing franchise and corporate accounts for at-risk strategic clients.• Assisting and securing client contract renewals through user engagement and satisfaction.• Conducting regularly scheduled touchpoints with at-risk clients.• Track and report project implementation statuses via sponsor project charter

Rockville, Maryland, United States

• Collaborating with C-level executives and senior leadership team members to deliver training initiatives to clients through our b2b software management system.• Conducting follow-up course evaluations to determine the effectiveness of the training program, course material, and delivery.• Manage the development of internal curriculum and training programs for internal employees and external clients.• Conducting over 120 client software training seminars and assisted with the implementation life cycle.• Developed and implemented a robust UI/UX digital adoption learning management system for over 300 SaaS customers and over 15,000 user engagements.• Traveling to key clients to conduct classroom-style training environments and software analysis

Rockville, Maryland, United States

• Spearheaded and trained a team of 26 dedicated individuals in our Financial Services, Full-Service Department.• Managed $100K monthly revenue for over 15 clients.• Analyzed decline summary reports revamping processes for accounts receivable collection efforts. • Created client member and payments analysis weekly reports.• Created initiatives to secure enterprise accounts and member outreach campaigns collecting • Managed outbound call lists for call center representatives to ensure collections goals are met weekly per client.• Managed client onboarding journey and business analysis integrating with Full-Service.• Coordinating team training seminars to enhance customer service skills and honing critical skills in each employee to ensure that our customers were assisted accordingly.• Developed employees as they grew within the firm and acted as a senior mentor in promoting internal mobility and allowing mentees to achieve their full potential.• Conducted prospect candidate interviews and facilitated corrective action plans for CSR.• Managed our team’s quality assurance ensuring our front-line representatives are providing customers and clients with accurate information.• Managed software security features, workstations, and system configurations for users and clients within our enterprise cloud-based software.• Facilitated strategies for our clients to increase monthly revenue on a weekly rebilling cycle that is most effective.

Rockville, Maryland, United States

Germantown, Maryland, United States

• Constructed a unified system collecting over $20K in delinquent tuition payments.• Managed weekly tuition collection and statements.• Managed two site locations ensuring both locations stayed Office of Child Care (OCC) Compliant.• Conducted and managed hiring, interview, and payroll at my respected sites.• Coordinated day-to-day instructional plans for team leaders.• Coordinated field trips to leverage a child’s interpersonal and cognitive skills.• Entrusted with 9 fantastic staff members and 230 energetic children.• Liaison between school provider and childcare company.• Enhancing relationship engagement with the school leadership team to maintain program contract renewal.• Coordinated and created a bi-monthly extended program (Parent’s Night Out) • Facilitated and established site rules and regulations contracts for all staff members across the board.

Germantown, Maryland, United States

Germantown, Maryland, United States

Clarksburg, Maryland, United States

Gaithersburg, Maryland, United States