• Managed a portfolio of 500+ Broker Medicare accounts, consistently exceeding sales targets and maintaining high client satisfaction. • Conducted weekly educational seminars and webinars for FMO partners and independent brokers to increase product knowledge and drive sales.• Collaborated with internal teams to address member needs and resolve issues promptly, fostering strong broker relationships.• Identified and maintained relationships with contracted providers and community affiliates, facilitating seamless scheduling processes to incorporate agency partners. • Developed and executed strategic plans to acquire and retain clients, resulting in a 77% increase in revenue over three years. • Recruited new agency partners in existing markets and expansion markets to grow the external broker footprint.• Coordinated member events and activities, overseeing logistics and ensuring a positive experience for attendees.• Actively participated in industry events and networking opportunities to promote company services and expand broker channel.

• Support the Sales and Marketing Staff (VP of Sales and Marketing, Director of Marketing, Sales Manager, Events Coordinator and Sales and Broker Trainer) with their scanning, filing, copies and distribution of faxes• Maintain an updated mailing list data base. This includes data entry of all returns with no forwarding address, input forwarding addresses and re-mail, etc.) as well as support Sales Reps with personal direct mailing drops• Ordering of all departmental supplies, maintenance of all assigned hardware, and printing provider directory updates• Coordinate the preparation, assembly and delivery of sales training packets for live agent trainings• Maintain a chronological date book of media advertisements, including specific campaigns and co-branded marketing ads that CCHP prints with partners• Distribute requested event materials to Sales Reps and ensure sign-off on presentation banners or other borrowed CCHP materials• Assist in logging monthly events scheduled in database and loading and unloading of materials for events on and offsite

• Oversaw daily dining operations, including meal preparation, service, and staff management, ensuring compliance with health and safety regulations.• Developed and implemented dining service plans tailored to the needs and preferences of residents, resulting in a 65% increase in resident satisfaction scores.• Trained, scheduled, and supervised a team of 27 dining staff, fostering a collaborative environment, and maintaining high standards of service.• Collaborated with dietitians and nutritionists to create balanced and nutritious meal options that accommodate dietary restrictions and preferences.• Managed inventory, ordered supplies, and control food costs, reducing waste by 80% through efficient resource management.• Addressed and resolved resident concerns and feedback promptly, enhancing the overall dining experience and maintaining positive relationships with residents and their families.

• Assisted in the preparation and serving of meals according to dietary guidelines and resident preferences, ensuring compliance with nutritional and safety standards.• Provided individualized meal service for residents with special dietary needs or restrictions, including those with diabetes, allergies, or other medical conditions.• Maintained cleanliness and organization in the kitchen and dining areas, adhering to all sanitation and safety protocols.• Collaborated with kitchen staff and dietitians to plan and execute meal schedules, accommodating residents' feedback and special requests.• Assisted with meal set-up and clean-up, including washing dishes, sanitizing surfaces, and restocking supplies as needed.• Monitored and documented resident food intake, reporting any significant changes in eating habits to the healthcare team.