• Coached, developed and mentored my team and implemented new processes to improve service and team performance which increased sales over 25% in my first year.• Accountable for annual forecasts and budgets, analyzing variances as well as reporting with a weekly PNL.• Forecasted $500,000.00 more in sales in 2020 than previous year, before COVID hit. Still passed new targets by upwards of 30%, some weeks surpassing last year’s sales.

• Successfully owned and operated a live music/events venue in Edmonton, with a solid reputation for professionalism and superior sound quality in a comfortable environment.• Developed business acumen through continuous improvement in day-to-day practice, which included business planning, operations, sales experience, development.• Articulate brand through competitive analysis marketing and social media strategy while driving, negotiating and managing over 600 events, including weddings, festivals, live music, and corporate parties.

• Completely overhauled customer service processes while implementing brand tweaks, new Point of Sales System and new inventory protocols for restaurant and retail.• Guaranteed food quality and customer satisfaction by auditing menu items and customer experience accountability policies

Developed and maintained a staff team that provided hospitable, professional service while adhering to policies and business initiatives.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Developed and maintained exceptional customer service standards.