As part of the senior management team within SaskTel International, this position is accountable for overall leadership in product support, product implementation, sales support, corporate IT support, product training, product testing, and professional services. This role leads a multi-functional team dedicated to proactively delivering exceptional customer service through operational excellence. This role works in partnership with the SI President to develop and lead an entrepreneurial team that has a desire to become the best company at providing innovative solutions and value to communication service providers internationally.Overall Customer Product Support - 24/7/365Customer Product Implementation.Customer Technical Sales Support.Corporate IT Support.Customer Product TrainingCustomer Product Application TestingGlobal Professional Customer Services

• Directed a team of 17 managers and 325 Technicians nationally. • Business and Consumer Tier I, Tier II, and Tier III, 24/7 Help Desks. Supporting IP and Voice services, • IPTV, HS, VOIP,SIP,Wireless and DATA, IP, Service Level Agreements. • Accountable for Network Security. • Accountable for Provincial and National Change and Process management. ITIL best practice. • Data Center Management and Hosting .• Service Implementation, Fulfillment and Service Assurance including high profile programs such as MAX IPTV rollout, High Speed Internet expansion, IP/MPLS-NGN and VOIP deployment.• Supporting SaskTel and Navigata’s, Core, Customer Premise and Data Hosting Center networks. • National Control Offices – NOC Center, BFCO – Broadband Facility Control Office,PSCPSC – Provincial Switching Center, SOC ( Server Operations Center) 5 Data Center across Canada, BCSC – Business Consumer Service Center, BCIC – Business Consumer Implementation Center. WCO- Wireless Control office ( Cellular Network). • Provide input and solutions to SaskTel Sales, Marketing, Service Delivery and Executive.• Supports other corporate groups such as SaskTel International and SaskTel Mobility by providing skilled expert staff and assistance When requested. Participates on Corporate management committees or initiatives as requested by the Senior Vice President & Chief Technology Officer.

Accountable for activating and leading SaskTel’s Emergency Operations Committee as required.Participate on provincial EOC boards in Saskatchewan

• Provides technical support, administrative and process expertise on all SaskTel’s network and service elements, ( Head end to customer prem). • Writes technical/administrative practices and procedures, coordinates technical interaction with network suppliers and vendors • Responsible for part of the Engineering and Network – IP Convergence group that represents Technology Performance & Operations (TPO) to operationalize and deliver Internet Protocol (IP) and other converged services within TPO • Responsible for documenting and maintaining pre and post support processes related to Customer Problem and Service Level Management/Resolution.• Vendor interfacing, service level support agreements, Vendor support agreements. i.e. (Nortel, Alcatel, Lucent, Motorola, Tandberg, )

Accountable Provincially for the availability/reliability of theInternet Protocol Telecommunications Network (including networkRouters, Asynchronous Transfer Mode Multiplex equipment and DigitalSubscriber Line Access Multiplex equipment) and service specificequipment located in the Central Office for services such as DATA Pac,Mega stream and Hyper stream by managing and directing staff responsiblefor effective network configuration management and network management on a 7 day 24 hour basis. Accountable to ensure integrity of the NetworkInfrastructure performance is adhered to through implementation ofSecurity endorsement.

Accountable for the implementation, testing, and trouble shooting, within critical date confines, of SaskTel’s Data, DSL, and IP Services. Controls and coordinates installation forces as a provincial Implementation Control Office. Accountable for the implementation, performance, and maintenance of Toll based Trunking and Routing translations. Accountable for the administration and technical support of SaskTel’s Domain Name System servers, for external customers. Accountable for implementing services on all Distribution Frames in Regina. 1. Accountable for the implementation, turn up, testing and trouble shooting of SaskTel data services including dialup and high-speed internet, MAX(DIV), Dedicated Internet (Frame Relay and Ethernet), LANspan, and LANspanIP.2. Accountable for the direction and control of staff that performs/ensures Circuit Order Implementation Control Office functions; controlling, co-coordinating activities of and testing with installation forces, tracking critical date implementation, working to resolve any Jeopardy situations through interaction with other SaskTel groups, external Communication companies and Customer organizations.3. Accountable for the direction and control of staff responsible for the administration and technical support of SaskTel’s DNS servers for internal and external customers. This staff is also responsible for the administration of the DNS and DHCP servers for Community Net.4. Accountable for proper allocation and administration of IP address space for external and internal customers.5. Directs activities relating to the provincial design, implementation, and testing of Toll Switch translations and trunking for SaskTel and external customer network configurations6. Accountable for the management of network voice traffic flow, ensuring proper network controls are applied during peak/mass calling events.

Accountable for SaskTel/Stentor Signature Service and major accountservice commitments. Maintains a high level of personal involvementwith clients, and a knowledge of client's organizations andservice needs and expectations. Accountable for transitional serviceimplementation and project launches as related to service respons-ibilities. Accountable for network management recommendation of ef-ficiencies, maintenance analysis, Stentor, and customer service resultsplans. Accountable for efficient management of Telco Centralized ReportCentre obligations.

Accountable Provincially for remote maintenance and support of theDMS100/200 – CDMA Cellulardigital switching network on a 7-day, 24-hour basis. Accountable for the digital switching network in Regina, including all local and tollswitches, USP's, PVG’s, DC Power, and various components on the Networkto provide custom services and features (Message Manager, Voice ServiceNode, etc.) Accountable for the control of the provincial DMSsoftware upgrades, VOIP network, CCS7 network and Operator service TOPSpositions. One point of contact for the Inter Exchange Carriers toresolve and pursue network problems of the carriers.

• Accountable to foster the team commitment to excellence in Network infrastructure operation and maintenance, customer service installation and repair for Navigata’s National Network, Collocation facilities and customer base. Leadership in developing, promoting and maintaining a team orientated environment, committed to Navigata’s Vision, Purpose and Value statements. The challenge is teamwork over a large geographical region (Canada). BC, Alberta, Saskatchewan, Ontario.• Accountable Tier I- Tier III Helpdesk and NOC.• Accountable Filed Services, Construction, I &R.• Accountable for daily operations of Navigata’s core and leased network and collocation facilities.• Leads and manages Navigata’s Managers, technicians, Network Coordinators, Network Support staff, contractors and other technical resources on a National basis.• Accountable for ongoing development and maintenance of strong relationships with customers (e.g. Government of B.C.).• Assist Contracts Department with vendor contracts, specifically vendor SLA requirements and deliverables.• Provide input and solutions to Navigata Sales, Marketing, Service Delivery and Executive. Specifically, ability to provide technical support for service and products in existing and new regions.• Performs budgetary, cost and projection analyses for National Network Operations.

• Accountable for activating and leading SaskTel’s Emergency Operations Committee as required.• Participate on provincial EOC boards, Saskatchewan and BC

• Accountable for design, installation, support and Professional services, for o Cisco, Voice, Data , Wireless, and Security .o Mitel , Voice, Data , Securityo Avaya/Nortel, Voice, Data, Security.o DSL o Data Serviceso IPTVo Legacy Support.