Trevor M. Email and Phone Number

Due to a reduction in workforce, my position was eliminated at Zoom.

• Utilized tools including Splunk, EDR solutions, and Palo Alto logging/management to remediate and/or escalate thousands of alerts• Identified, investigated, and mitigated security incidents, and provided recommendations for remediation using the following log sources: i) Linux (auditd, /var/secure) ii) Mac (unified logging) iii) Windows (event and process logs) iv) GSuite (investigative tool) v) network (Palo Alto, Juniper) vi) Okta (ASA, identity logins)• Proven track record of effective communication and collaboration with cross-functional teams, including management, technical, and non-technical stakeholders• Managed multiple priorities and ensured timely resolution of security incidents• Employed technical standards, including MITRE ATT&CK framework and Lockheed Martin's Cyber Killchain• Adapted to fast-paced and ever-changing security threat landscapes and tooling• Managed the full onboarding of a new domain monitoring service provider. Responsibilities included: i) Chief point of contact for all project-related communications ii) Admin role in org's console to onboard colleagues both in-team and cross-functionally iii) Laid out documentation for ease-of-use and to get new users familiar with the product• Triaged, investigated, and remediated events in a FedRAMP-compliant environment using Splunk with various Linux and networking logging tools• Completed courses such as Splunk Fundamentals, Chris Sanders' Applied Network Defense, and am looking to pursue SANS courses

• Responsible for reviewing Splunk logs, crafting queries, and helping over a dozen high-profile clients adhere to PCI-DSS standards• Verify internal and external PCI vulnerability scans performed by ASVs• Review firewall rulesets per client and submit biannual reports; craft audit guides for managed clients• Utilizing Agile and Sprint workflow methods, work with a team to identify client pain points and work collaboratively with them to customize solutions• Manage company user account and IAM on Confluence, Splunk, JIRA, AWS, and Active Directory as well as company workstations

• Deploy custom software to Linux-based hosts• Provide support to clients in a 24/7 environment while adhering to Service Level Agreements• Remotely access and troubleshoot client Linux servers using SSH and IPMI• Utilize Puppet automation technology

• Assist FSU's College of Communication and Information faculty, staff, and students with hardware and software troubleshooting remotely or in-person• Deploy multiple custom images for both Mac and Windows machines in lab environments• Manage four student labs for software and hardware• Setup Blackboard Collaborate classrooms for distance learning faculty

• Support both The Children's Campaign and Voices for Florida workstations, websites, and fileserver• Utilize Google Analytics, Mailgun, and WordPress• Clone and restore full Windows 10 images using Clonezilla

• Utilized Bomgar remote assistance software, AD Manager Plus, and ticketing software daily• Assisted dozens of users per shift with issues ranging from password resets to Microsoft Office suite reinstalls• Experienced with multiple Outlook issues• Responsible for most of Leon County’s technical support

• Assisted patrons with computer issues• Experience troubleshooting Windows 7 and 10 issues• Managed the circulation desk unsupervised on weekends• Used Library of Congress cataloging system

• Tailoring solutions for customers• Providing world class customer service• Meeting sales quota each day