Customer operation Specialist-Deal ManagementHandle a range of front line Customer inquiries within the agreed processes and ways of working, including: - Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, feedback, and compliments, liaising with other service partners as required Offers and Promotions: Deal with Customer calls and e-mails regarding promotions, third party offers, gift delivery, balance inquiry, Premium membership.Resolve inquiries within the agreed SLAs, escalating where appropriate and in collaboration with other service providers to ensure Customer outcomesSupport testing for IT upgrades or projects requiring operational input

Technician  Help desk of Internal and external users via remote tool: TeamViewer;  Creating and Maintenance Internal Billing and reporting software Java and Microsoft.Net Managing Backup and recovery of the company Database in the daily bases with SQL Server  Maintenance of production’s set of tools and Computer on a weekly bases  Key user for development and ERP Software  Maintain IT DocumentationSupervisor:  Supervising internal production process of Checks of in terms of quality  Dealing with inquiries and answering calls from existing customers. Communicate promptly any information to customers about their orders. Recording all queries and making notes on logging software. Resolving assigned incidents within pre-agreed timescales