Trevor Cutler Email & Phone Number

Lynnwood, Washington, Us

- Configure, Customize & Build solutions on IBM Rational Tools to meet business process and customer requirements- Provides on demand commercial-off-the-shelf (COTS) applications support by resolving service requests for purchase, installation, troubleshooting, or system access.- Worked with various vendors to renew or purchase new licenses and maintenance- Administrative tasks within Siemens Teamcenter PLM system- Ensures vendors get supplier packages within ShareFile- Performed periodic reviews of users within regulatory systems

Shelton, Ct, Us

• Managed technical aspects for an IT team of 8 which supports computers, instruments and vendor software within manufacturing and quality control lab environments• Created and revised Standard Operating Procedures and Configuration Specifications• Led site initiative to deploy Altiris on 50 Quality Control lab computers • Managed monthly periodic monitoring on instruments and controlled lab systems using internal smartsheet tracker• Implemented Fileshare and Windows GPO security permissions to meet lab and business owner needs• Created and maintained physical inventory of lab computers, instruments, printers and network ports• Ensured team stayed on track to meet project and CAPA deadlines• Ensured adherence to corporate policies through periodic monitoring, and while resolving support requests• Ensured team continually met customer satisfaction • Team SME for associated IT lab procedures, troubleshooting, networking setup, and site technical knowledge • Triaged, assigned ServiceNow tickets and gathered monthly team metrics • Point of contact for technical support, projects, commissioning of new equipment• Worked with lab employees to facilitate maintenance and installation of computers and instruments • Investigated technical issues on lab instruments and vendor software • Managed Active Directory security groups for existing and new instrument computers and user permissions• Verified configuration specifications on instrument computers and vendor software• Mentored and supported team members on technical challenges• Delegated projects to other team members to ensure work was evenly spread and allowed ample experience • Created knowledge articles for common and infrequent IT issues• Managed ordering computer hardware and getting approvals from business owners• Participated in asset procurement and release activities for GMP instruments and computers• Managed corrective action and preventive action (CAPA) tasks assigned to our Team

Shelton, Ct, Us

• Configure, deploy and manage IT equipment within lab environment including Lenovo Laptops and thin clients, Microsoft Surface tablets, printers, etc.• Digitized Standard Operating Procedure (SOP) access and PC configuration forms• Modified user access on specialized instrument software and AD security groups according to SOP access forms• Configured new PCs and instrument software according to SOP guidelines and documented procedures• Added, moved and deleted computers in AD Organizational Units• Modified users in AD access by adding them to security groups and supported user unlock and password resets• Setup printers including depleted supplies email notifications, and configured Zebra label printers• Backed up and restored computers using Macrium• Connected patch panel to server and reserved VLANs for specialized lab equipment • Participated in Data Integrity change control initiatives on validated instrument computers • Participated in asset procurement and release activities for GMP instruments and computers• Collaborated with team and manufacturing associates on equipment upgrades and maintenance

Seattle, Wa, Us

• Work within ServiceNow ticketing system to resolve and triage tickets • Configure various lab instruments for deployment in lab environment and adjacent software• Configure, deploy and manage IT equipment within lab environment including Lenovo Laptops and thin clients, Microsoft Surface tablets, printers, etc.• Digitized Standard Operating Procedure (SOP) access and PC configuration forms • Modified user access to Nexcelom K2 Cellometer software and AD security groups according to SOP access forms• Configured new PCs according to SOP set guidelines and documented procedure • Added, moved and deleted computers in AD Organizational Units • Modified user AD member of groups and supported user unlock and password resets• Setup workstations in cleanroom laboratories• Resolved Lexmark printer issues, replaced toner and photoconductors • Backed up and restored computers using Macrium• Connected patch panel to server• Certified in Cell Processing Facility access to cleanroom levels ISO 7, 8, and 9 • Collaborated with team and manufacturing associates on equipment upgrades and maintenance

Rexburg, Us

• Diagnosed and corrected hardware and software issues for teachers, students, and staff for a school district of 5382 students and 973 teachers and staff. • Supported hardware including network printers, projectors, and computers that include PC, MacOS, iOS, and Chromebooks• Managed user and computers permissions in OUs using Active Directory• Managed 800 Apple products (iPads and Macs) by using a Mobile Device Management called Mosyle Manager• Troubleshooted and diagnosed slow internet speeds, and ethernet/WIFI connections including cable tracing, and verifying switch connections and ports• Configured secure Wireless Access Points, terminated CAT6 cables and connected patch panels to network switches• Diagnosed and updated PCs with faster technology including SSD’s, graphics cards, and increased RAM• Received hardware from distributors, asset tagged new equipment, performed initial configuration and deployment, and delivered items to teachers and students

Rexburg, Idaho, Us

• TA for Introduction to Programming: Helped students create simple web-based programs using JavaScript in HTML documents, while helping them master JavaScript concepts.• TA for Introduction to Web Design and Development: Helped students create a simple website, while helping them master CSS and HTML fundamentals.

Rexburg, Idaho, Us

TA and Tutor for an Online Web FrontEnd Development course: Helped students create a weather website, while helping them master JavaScript, and CSS concepts. Also graded assignments and quizzes.

• Installed and secured Internet/phone infrastructure in new building- pulled Cat 6, and coaxial cables as well as HDMI. • Installed grommets to metal studs and beams where cables ran to meet city code.• Used scissor lift to install HDMI cables above the lid and down PVC piping which lead to floor outlets• Organized server room, removed unused cat5/phone to make room for new cat6 cables• Created a spreadsheet documenting location for Volvo Special Tools within cabinets and drawers• Helped in other departments when needed- Part runs, new car delivery, dealer trades, customer shuttles

• Washed service vehicles, shuttled customers, detailed service loaners• Prepped new cars for delivery, and managed loaner fleet• Delivered parts to auto shops and dealers, and helped technicians

-Managed all the receipts within the company, as well as recorded all the transactions for the company.

Helped come up with 2 new products to sell, and found cheaper options to make margins higher on other products we already had in place

Researched equipment needed to make an efficient process in the kitchen

Bachelor Of Science - Bs

High School Diploma, General Studies