Trevor Beffa Email & Phone Number

California, United States

New York, Ny, Us

Manage executive escalations and product-based de-escalations on the SaaS platform to ensure prompt and effective issue resolution across the organization. These escalations can range anywhere from account specific issues to product gaps in the platform. Develop and implement a playbook for managing executive requests, including issue resolution by learning from reality. Hold bi-weekly meetings with Product & Engineering teams to raise known issues requiring prioritization for upcoming sprints, while identifying top customer needs with P&E teams - driving delivery of bugs according to agreed timelines. Lastly, maintain support documentation in embedded product areas; collaborating with other internal teams to ensure all new product releases have comprehensive support documentation.

New York, Ny, Us

Manage a portfolio of 150+ high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and virtual or in-person meetings. Promote the adoption of Compass technology and adjacent services on their SaaS platform by providing customers with 1:1 support, strategic recommendations, and group training sessions. Onboard new clients to the Compass platform with Salesforce; delivering a white-glove experience as they learn the new technology. Manage a team for Zendesk, sweeping complex support requests on the ticket system. Review quarterly KPI reporting on retention, CSAT, and platform usage.

New York, Ny, Us

Manage executive escalations and product-based de-escalations to ensure prompt and effective issue resolution. These escalations can range anywhere from account specific issues to product gaps, interface with customers and leadership following negative support interactions, and identify opportunities to enhance the customer experience and drive down ticket volume. Manage all incoming feature requests in the community based on learnings from escalations in meetings, and advocate for top-requested features identified by submitted feedback and Zendesk Explore dashboards. Identify top customer needs with Product and Engineering teams and attend monthly meetings to drive delivery of bugs according to agreed timelines. Participate in the planning of PRTs (Product Release Testing) and general releases, ensure supportability and identify usability issues/adoption drivers prior to launch through bug bashes and flagging user requirements.

Redmond, Washington, Us

Builds offerings and cross platform ecosystem integration using selling motions end-to-end and direct partnerships to increase customers utilizations of hardware, software, and cloud solutions; learns of changing environment, circumstances, and situations to further tailor communications. Engaged with hundreds of SMB, EDU, and C-level customers to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud and device solutions.

Redmond, Washington, Us

Cultivate partnerships and alliances within the local community that will promote brand awareness of Microsoft. Builds relationships with local community groups such as schools, non-profit organizations, and small to medium sized businesses. Advocate in creating and sustaining a viable community presence and events for local affiliations. Determined to bring product & brand awareness with learning engagements on device utilization that customers own and love.

Redmond, Washington, Us

Establish and maintain relationships with gaming enthusiasts through off-site and online communities. Promoted social media marketing for local Microsoft Store events. Organized gaming events to drive 1st party product and software sales. Focused on gathering and pipelining feedback to company partnerships such as Blizzard Entertainment, Riot Games, Epic Games, ASUS ROG Arena, and EA. Lastly, created vendor opportunities to provide Microsoft brand awareness for companies such as Minecon, Twitch, XR Marin, and Project Wreckless.

Redmond, Washington, Us

Fluent in Microsoft Dynamics such as AX, Power Apps, and CRM, maintaining inventory throughout Microsoft. Tasked in shipping and handling of products to Microsoft partners and SMB owners. Proficient in shrink metric and staying compliant in operational levels for Microsoft.

Roseville, Ca, Us

Created job opportunities involving individuals with developmental disabilities, while coaching how to live independently and excel within a workforce environment. Handled online orders for a partnership with California State Parks, facilitating operations in distribution of merchandise within their vendor sites.

Ability to adapt to a communication style and build trusting relationships with guests and influence tech solutions. Experienced in retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies. Operations Lead; part-time key holder tasked with opening and closing of the store. Established lasting customer relationships through product sales and PC construction for clients.

Graphic Design

Computer And Information Sciences And Support Services