Trevor Betts Email & Phone Number

San Tan Valley, Az, Us

Tempe Arizona

Lead and manage the IT team of technical, administrative and support personnel. Responsible for overall operations of all IT infrastructure including various cloud based technology platforms, telephony, web portals, database, Office365, desktops and laptops. Manages assigned vendors, personnel, projects, problem, incident, change, and configuration management for all technology platforms.

Plymouth, Mn

Streamlined all multi-national IT teams into a harmonized group with high internal customer satisfaction ratings. Negotiated global IT contracts. Reduced IT budget to 1.3% of sales (compared to industry average of 2.4%). Implemented best practices for IT application development and systems management across multiple data centers world-wide.• Consolidated ERP systems into a unified system which streamlined global operations across all facilities while reducing licensing costs by 60%.• Established real-time dashboard systems providing clear, actionable metrics to all managers throughout the organization.• Instituted unified communication systems reducing costs by 40% annually and providing easy, powerful communication systems in all facilities and to mobile workers.• Harmonized IT operations in North America, Asia and Europe reducing costs, achieving outstanding IT customer service and tightly aligning IT activities to the strategic direction of the corporation.• Ensured high availability systems across multiple data centers through disaster recovery planning.• Integrated newly acquired companies into corporate IT systems including a heavy emphasis on alignment of operations and processes within key business systems.• Implemented a “Wherever / Whenever” mobile device strategy providing access to key applications, metrics and production line systems across phones, tablets and web-based, secured remote access.• Responsible for negotiation of contracts and vendor relations.• Developed and implemented a comprehensive disaster recovery plan.• Liaison between business users and technical programmers.

Plymouth, Mn

Transformed IT programming team into the “E-Business” division by delivering a vision of on-line customer collaboration tools unique in the industry. Improved internal customer satisfaction to 99% through new communication programs with the user community, improved support procedures and an improved help desk methodology.• Delivered industry leading tools allowing customers to collaborate with our engineers in facilities around the globe with CAD and simulation software.• Architected and developed a new dynamic sales quoting tool allowing sales and engineers the ability to collaborate on the quoting process.• Liaison between business users and technical programmers.• Fostered relationships with each department and instituted an IT liaison group to provide accurate feedback and guidance of IT projects, timelines and prioritization within the user community.

Plymouth, Mn

• Responsible for maintaining and developing 192 Lotus Notes databases and 8 Domino servers.• Consolidated ten disconnected quality management systems into one unified corporate platform.• Liaison between business users and technical programmers.• Managed and developed all internal and customer facing websites.

Eagan, Minnesota

• Responsible for planning, implementing and support of entire Lotus Notes Environment.• Lotus Notes, Visual Basic based application design.• Led, created and managed the analysis, planning, logical design and maintenance of software applications.• Liaison between business users and technical programmers.• Responsible for training end-users.

Mendota Heights, Minnesota

• Responsible for the promotion of customized Lotus Notes/Web solutions.• Promoted Customized product to franchisee companies.• Consulted end-users on system customizations.• Coordinated strategy teams to respond to customer needs.• Programming / Setup and support of a Lotus Notes test environment.

Edina, Minnesota

• Supported client server and mainframe applications.• Lotus Notes Administrator for the department.• Responsible for troubleshooting application errors providing real time solutions.