Trevor Bogner Email & Phone Number

Colorado, United States

Colorado, United States

• Provides accurate and timely support for applications and programming used, directly or indirectly, for collecting, maintaining, managing, and reporting data pertaining to clinical trials. Interacts with end-users via WebEx, phone, email, or messaging to help resolve their technical and programming issues. Records issues, communication, and resolutions in a computer-based ticketing system as required. • Provides support to users with relation to Clinical Data Management Systems (CDMS) and related applications• Contributes toward resolving CDMS or database-related issues, where possible, and escalates support requests to senior analyst or management, as appropriate• Takes ownership of issues and sees problems through to resolution• Programs reports using SQL and/or other programming languages• Research, troubleshoot, and resolve programming issues associated to clinical trial reporting• Serves as a technical resource to the study teams for data visualization and reporting tools • Routes support requests to other associates in accordance with working guidelines and procedures• Logs and tracks support requests for metrics reporting using appropriate tracking tool• Trains on and following, sponsor’s Standard Operating Procedures, as applicable• Performs additional duties as assigned• May be required to participate in a flexible coverage schedule based on business need

Westminster, Colorado, United States

• Continuous data entry is needed to process information provided by customers throughdocumentation or interviews.• Interview customers/participants regarding income, resources, household composition,and employment status to assess their eligibility for assistance.• Maintain confidentiality of information provided.• Assists customers in completing all forms and obtaining necessary documentation.• Reviews applications for accuracy and completeness, verifies all information, anddetermines assistance allotment.• Explains program eligibility requirements to customers, including all rules andregulations, their rights and responsibilities, available benefit dates, reason for approvalor denial and the right to appeal.• Review cases in response to new information provided by customers.• Must be able to apply program knowledge to determine continued eligibility when actingon that information.• Must review and respond to quality assurance case reviews in a timely fashion bymaking necessary corrections.• Make appropriate referrals to other resources including other departments andCommunity Partners• Work closely with work team members from other program areas, such as ChildSupport, Employment First, and Work Force to share relevant information.• Interact with customers by phone and in person daily.• Participate in the dispute resolution process with customers/participants whenrequested.• Prepares evidence, attends, and testifies in state level hearings on customer/participantappeals.• Participates in regular meetings with supervisor related to performance, county normsand values, and SMART goals.• Participates in monthly unit and other group meetings as requested.• Provide reports, statistics, and information to supervisor as requested to assessachievements, areas of concern, and priorities.• Attend mandatory and developmental training classes as identified with supervisor.• Perform other related duties and responsibilities as required.

Tallahassee, Florida, United States

• Completed delivery routes for FedEx through the Tallahassee area, mainly northeast Tallahassee. Responsible for loading and unloading the delivery truck. Perform vehicle inspection before and after every delivery route. Maintained delivery log for delivery and pickups for delivery route via electronic handheld device. Provide consistent and efficient delivery and pickup for customer packages.

Orlando, Florida, United States

• This position entailed working with customers both providers and medical billing companies on claim submission. Working in conjunction with the clearinghouse Change Healthcare, I was able to address customer concerns with electronic claims, eligibility, and ANSI files. • Determining the root cause analysis of technical issues with the application and documenting them via a GoTo Assist screen share allowed our Development team to analyze the data. • Documentation for every case was made into the CRM software Salesforce. In addition to answering call volumes of five per hour, new improvement opportunities were required for the continuous advancement of company policies and procedures.

Orlando, Florida Area

Managed sensitive customer information by adhering to Federal CARD Act regulations. Helped customers with both their personal and business accounts. Fixed customer issues. - Converted non-customers from competitors through strategic sales methods that grew organizational revenues.- Allayed customer concerns when the SunPass system failed by calmly explaining the problems.- Answered 13-15 customer telephone calls hourly and converted 4 out of every 12 calls from SunPass to E-Pass for them to see cash savings.- Processed 600-700 toll transaction images per hour.

Orlando, Florida Area

Delivered expert patient care with empathy. Guaranteed patients’ and their families’ needs were met. Followed HIPPA regulations to ensure privacy. Executed sterile cleaning and hygiene measures for patients (ADLs) and their rooms. Took blood sugar readings with a glucometer that was maintained every 24 hours. Completed phlebotomy techniques on patients and sent samples to the lab. Handled administrative duties: answering phones, data entry, and filing. Go-to-person for nurses by assisting with various procedures, sterile techniques, and dressing changes.

Orlando, Florida Area

Assisted residents with ADLs to provide a relaxed atmosphere: bathing, dental care, and changing clothes and linens. - Submitted a sanitation proposal to management that lowered the number of urinary tract infections (UTIs), enhanced the health of residents, and improved the quality of care.

Master Of Science - Ms, Healthcare Systems Engineering

Bachelor Of Science - Bs, Health Services/Allied Health/Health Sciences, General

Associate Of Arts - Aa, General Studies