• Designed, developed, and deployed a custom IT Ticketing System leveraging Python, Flask, JavaScript, React, MySQL, and various other frameworks and technologies. Intuitive and robust features help improve ticket response and resolution times.• Provide comprehensive technical support for 7 stores, helping manage diverse server and network configurations and resolving hardware/software issues across workstations, POS systems, cameras, printers, and other critical infrastructure.• Brainstorm ideas and projects to improve IT processes, standards, and procedures.

• Deliver exceptional customer support, ensuring high satisfaction to over 800 customers daily.• Troubleshoot technical issues and maintain company standards across 6 profit centers.• Oversee 100+ employees: set goals, train, scheduling, and delegate tasks.• Perform back-end tasks: create reports, meetings, and review budgets