Trevor Conley Email & Phone Number

As an IT Business Relationship Manager (BRM) for Village Medical, I serve as the key IT liaison for clinics in my market, aligning technology solutions with business and clinical needs. I manage IT service effectiveness, oversee projects, and build strong cross-functional relationships to ensure seamless technology delivery. My role involves reducing obstacles, supporting operational improvements, and driving strategic initiatives that enhance clinic performance. With a focus on service, I ensure technology solutions are tailored to the market’s needs, balancing both local and corporate priorities.

Chicago, Illinois, United States

VillageMD is a leading provider of healthcare for organizations moving toward a primary care-led, high-value clinical model.The VillageMD solution provides the tools, technology, operations, and staffing support needed for physicians to drive the highest quality clinical results across a population. VillageMD works with physician groups, independent practice associations, and health systems to improve quality, deliver a first-rate patient experience, and lower costs in the communities they serve. As a Clinic Acquisition Manager I collaborate with VillageMD's security, business development, IT, legal, and implementation teams to drive seamless and efficient clinic acquisitions. My focus is on optimizing communication, establishing clear escalation paths, and ensuring transparency regarding project status. By delivering a positive and streamlined experience for incoming clinics, I facilitate thorough due diligence and strategic project planning, ultimately leading to successful implementations and go-lives.

Act as a reliable partner and advocate for CFOs and end users, overseeing the coordination and management of projects, and ensuring the successful completion of deliverables within client budgets and predefined timelines. Take charge of driving continuous improvements in client operations and delivery, promoting excellence throughout the entire implementation process. This involves identifying customer requirements through post-sales communications, maximizing the value of product delivery, following up after sales, and addressing any additional product needs to enhance customer satisfaction and foster loyalty.• Lead the strategic planning process, focusing on 29 ambitious key performance indicators (KPIs).• Successfully manage a portfolio of up to 15 client organizations simultaneously, ranging from $6M to $400M+ in net revenue per client.• Collaborate closely with hospital and physician teams throughout the SaaS installation and training, building rapport and cultivating long-term relationships.• Streamline the implementation process, reducing the timeline from 6-8 months to just 20 weeks.• Conduct data analysis and define requirements aligned with the organization's mission and goals.• Prioritize client satisfaction by implementing cost reduction initiatives across their entire organization.• Coordinate effectively with internal teams including sales, development, programming, and accounting to address any concerns with at-risk accounts.• Conducted comprehensive Alpha/UAT testing for the latest enhanced version of the MAP App tool.

As a project coordinator, I work closely with customers to identify and execute deliverables and outcomes as agreed upon in statements of work with both Cerner and EPIC implementation projects. In addition to Agile leadership, I share project management knowledge with customer’s full-time and contract teams, mentor staff, collaborate across levels, resolve issues, and generally ensure the success of each project.

I define, develop, and manage overall project master schedules to ensure timely delivery within budget for multiple EHR and EMR implementations. I coordinate project implementation phases, assess daily team performance, and provide feedback to correct underperformance. As a key leader and business partner to clients, I establish and maintain expectations, goals, and status with stakeholders and project team members.

Chicagoland Area

ChicagoTalks, Chicago, IL• Reported on a variety of topics for a news website targeting the hyper-local Chicago readership.Sports Mockery, Chicago, IL• Wrote aggregated and original sports content that focused specifically on the Chicago Bulls.Marketing Assistant, Crystal Lake, IL• Assists top producing broker with real estate marketing. Uses a CRM through Berkshire Hathaway andFacebook Ads Manager.

• Developed content for a nation-wide based readership. Wrote and edited several articles each day.• Wrote articles from hyper-local news topics to national sports, entertainment and news coverage. Headline examples including articles entittled, “Someone is kidnapping New York City’s Pigeons,” “‘Star Wars: Episode VII’s’ date swap will impact all releases in 2017,” and “50 facts about Super Bowl 50.”• Grew readership on city websites for New York City, Philadelphia, Buffalo and Pittsburgh reaching over one million readers per month.• Managed a young energetic staff of writers and taught them how to grow Facebook and Twitter followings by organically engaging with readership. Developed a proactive social media schedule following the best practices for posting at peak times and responding to readers’ comments.• Shared with upper-management Google, Facebook, and Twitter analytical numbers regarding readership. Identified website’s demographics to determine how to target similar users.• Built paid social media campaigns by directly targeting our key demographics in order to reach a wide variety of people across the web. During the NFL playoffs, ads focused on the final teams.

Decatur, Georgia

• Wrote daily pop culture news posts and created original content in the form of features, lists and galleries.• Articles included: The 25 Best Albums

Bachelor'S Degree, Journalism

Education record