Trevor Graham Email & Phone Number

San Jose, CA, US

San Jose, California, United States

San Jose, CA

Assisting library patrons with item and material location. Check in/out library materials, reminding of library policies, registering new patrons, shelving materials for next patron to discover, sort and organize materials allowing efficient use of time, and library layout. Train new Library Aides, and Library Pages.

San Jose

Successfully completed Masters in Library Information Science. Degree conferred December 2022.

San Jose, CA

- Handcrafted, artisan marshmallows in flavors such as: chocolate, raspberry, cinnamon, vanilla, lavender, rose/pistachio, banana/coconut, s'mores, rocky road, and custom flavors.- Make all purchase and selling decisions pertaining to ingredients, supplies, new product introduction, and budgeting.- Do everything owner does to realize a successful.

Menlo Park, CA

- Technical liaison with Engineering, Product Development and Marketing teams for current and future product functionality and features from a customer perspective.- Provide technical support for customers via chat, phone, and email.- Give guidance and an escalation point for technical issues, procedures and standard troubleshooting practices for Customer.

San Jose, CA

- Managed Project creating documentation that directed the Technical Assistance Center and Service Supply Chain in supporting customers on the $3.3 billion acquisition of Tandberg ensuring replacement product would meet customer’s needs and expectations.- Point of contact across multiple teams including: Business Units, Service Supply Chain, and.

San Jose, CA

- Proactive and On-time Project Management. Created Service Plans, requested equipment allocations, and assisted in creation of training materials to ensure that the Technical Assistance Center was prepared to handle customer issues prior to product launch. - Customer Advocacy Support Readiness for new and upgraded HW/SW product from early engagement to.

San Jose, CA

- Provided technical assistance to end users via phone, and email.- Directed personnel to replace equipment at customer site to ensure the network worked properly with minimal interruption and downtime.- Responsible for the successful fulfillment of the Service Level Agreements for Cisco Premium (2 and 4 hour) and SMARTNET (next business day) service.

San Jose, CA

- While part of VISE, created a team as part of a successful pilot program that was responsible for increasing customer satisfaction through communicating with end users and network administrators verifying solutions provided by Technical Assistance Center personnel met, or exceeded expectations.- Assisted in creating team roles, responsibilities.

Palo Alto, CA

- Provided exemplary customer support and sales answering incoming phone calls.- Answered customer concerns and processed orders for catalog based business software sales.- Cross trained to support sister companies in check and invoice printing assuring proper layout, design, and grammar used when placing order.

Master Of Library & Information Science - Mlis, Library And Information Science, 3.978

Bs, Business Admin: Marketing

Master'S Certificate, Project Management

Education record

Master Of Library & Information Science - Mlis, Library And Information Science