Trevor Espersen Email and Phone Number

• Hire, train, supervise, evaluate, and counsel all operational employees.• Responsible for initial, ongoing, and remedial training for all employees.• Coordinate activities for FBO and airfield operations in accordance with policies and regulations• Ensure FBO/airfield compliance with airport rules & policies, FAA, TxDOT, OSHA, etc.• Certify fuel quality control and inventory is maintained with daily, monthly, & yearly inspections.• Ensure high quality and friendly service for all customers, vendors, and tenants.• Coordinate with government agencies such as NTSB, FCC, Homeland Security, FBI, TSA, etc.• Create & prepare daily, weekly, & monthly reports, logs, inspections, inventories, profit/loss, etc.• Monitor & maintain margins, KPIs, and other metrics.• Monitor, reconcile, & maintain fuel farm, refueling equipment, and GSE.• React to airfield & aircraft related emergencies and, if applicable, initiate the Airport Emergency Plan.Major Contributions:• Complete overhaul of standards, procedures, & training programs leading to increased efficiency,productivity, & safety; often exceeding federal standards. Zero trained personnel time-lost incidents.• Adoption & integration of new system reducing staff-hours (~468 annually) & producingsignificant customer savings (~$52k annually).• Streamlined & enhanced in-person payment processing resulting in notably faster service forcustomers and reducing staff errors to nearly zero.• Creation & implementation of emergency action plan for aviation accidents & fuel spills• Directly contributed to significant revenue and profit increase in 2023 compared to 2022.

During this tenure, I managed all aspects of operational staff, including hiring, counseling, and job assignments. I efficiently created records, notes, and other forms along with continuously monitoring fuel quality on a daily, monthly, and yearly basis. I supervised and conducted the parking, loading, refueling, and departure of aircraft while providing assistance or covering for line crew technicians and customer service agents when needed.Prominent Accomplishments:• Managed 5000-gallon fuel service trucks, GSE, and fuel storage facility with capacity of 20K gallons.• Lowered time-loss incidents up to 80% by mentoring new hires and retraining problematic employees.• Performed operational, safety, and security responsibilities in absence of FBO management.