As an Enterprise Solutions Architect for a national MSP, my primary role is to design, plan, and propose scalable, innovative, and customized solutions for our Enterprise client base. I work to analyze our client's unique needs and architect comprehensive technical strategies that align with their business objectives. I work and collaborate with cross-functional teams to ensure proper delivery of project services. I, and my colleagues, lead in evaluating emerging technologies, define… Show more As an Enterprise Solutions Architect for a national MSP, my primary role is to design, plan, and propose scalable, innovative, and customized solutions for our Enterprise client base. I work to analyze our client's unique needs and architect comprehensive technical strategies that align with their business objectives. I work and collaborate with cross-functional teams to ensure proper delivery of project services. I, and my colleagues, lead in evaluating emerging technologies, define architectural standards, and provide guidance on complex projects, striving to optimize operational efficiency and drive business growth. Show less

Support 500+ end users remotely and on site with computer, software, peripheral, and network issuesProject manager for new client onboardingsCreated new procedures and standards for Teamlogic IT solutions and implementationsImplemented new documentation standards for all clients with ITGlueAssist sales team with client proposal meetingsTechnical lead on solution development and work with vCIO to create project plans and budgetsAct as level 3 escalation point for service… Show more Support 500+ end users remotely and on site with computer, software, peripheral, and network issuesProject manager for new client onboardingsCreated new procedures and standards for Teamlogic IT solutions and implementationsImplemented new documentation standards for all clients with ITGlueAssist sales team with client proposal meetingsTechnical lead on solution development and work with vCIO to create project plans and budgetsAct as level 3 escalation point for service desk engineersLead project engineer for Azure AD Connect implementation for multiple clients Show less

Support 1000+ end users remotely and on site with computer, software, peripheral and network issuesDesign and develop best practices and standards for all areas of IT to help standardize support across a large client base and work with vendors and subject matter experts to understand how best to implement these new standardsCreated new procedures for implementation of Datto backup and disaster recovery solutionsWork with clients through regular site visits to understand… Show more Support 1000+ end users remotely and on site with computer, software, peripheral and network issuesDesign and develop best practices and standards for all areas of IT to help standardize support across a large client base and work with vendors and subject matter experts to understand how best to implement these new standardsCreated new procedures for implementation of Datto backup and disaster recovery solutionsWork with clients through regular site visits to understand their specific needsUse objective data and reporting to develop a technology strategy for each client, focusing on improvements and the implementation of best practicesWork with vCIO to create budgetary information and present to clientsDesign and implement new server and network environments, including VMWare and Meraki, to meet specific client needsAct as level 3 escalation point for service desk engineers, when neededWork with sales team to determine current IT environment for new, potential clients, and help create pricing structure for servicesAssist sales team with client proposal meetings and act as technical adviser for such meetingsCreate detailed documentation for networks and other systems using Microsoft Visio and ITGlue Show less