Co-Manage the organization to provide quality instruction and experiences to our clients.

I spearhead training for adaptive programs in their programming and operations including instructor courses to prepare them to succeed in their role and satisfy customers. Provide proper coaching for individuals with disabilities, including adaptive ski and snowboard techniques, adaptive mountain biking, adaptive paddling, etc. Design and lead train-the-trainer and instructional courses comprised of innovative training theories, learning principles, and techniques to optimize the learning experience. Help new and existing employees advance their skills for continuous development.- Created engaging curriculum using adult learning principles to reduce risks, increase knowledge, and enhance customer experiences- Led training teams and training programs holding trainers and trainees accountable to content and goals- Managed several projects simultaneously (project management); working with an emphasis on organization, team communication and scalability- Optimized shop workflows, identified inefficiencies, and made changes to help clients obtain ISO certifications, which helped to increase demand for businesses- Trained over 500 instructors on adaptive recreation instructional techniques according to best practices- Designed engaging training pathways and courses to increase knowledge retention and upskill instructors- Consulted with program directors on various topics, such as risk management, volunteer recruitment and retention, equipment purchasing, operations, and staff management

On Ed Staff, we work with members to increase their understanding and physical abilities to ski/snowboard and teach skiing/snowboarding to participants with a wide array of diagnosis. This includes people skills, teaching abilities, and technical abilities which encompasses our passion of teaching. After they have gained such experience and knowledge, they can participate in an exam where we assess their abilities and comprehension in adaptive skiing/snowboarding as compared to the national standards.

I work with individuals looking for a life change to become Commercial Drivers. We start from scratch and help educate them through the process of didactic learning, hands-on experiences, and observational techniques. We use our connections to help those that do not have positions secured to find the right position in the many niche markets that exist.

On Ed Staff, we work with members to increase their understanding and physical abilities to ski/snowboard and teach skiing/snowboarding to participants with a wide array of diagnosis. This includes people skills, teaching abilities, and technical abilities which encompasses our passion of teaching. After they have gained such experience and knowledge, they can participate in an exam where we assess their abilities and comprehension in adaptive skiing/snowboarding as compared to the national standards.

Managed teams and operations strategically in a fast-paced healthcare environment. Handled team training, quality assurance, patient care coordination, and multidisciplinary team communication. - - - - - - Continuously identified and capitalized on opportunities for improvement. Remained adaptable to shifting priorities and served as a key resource to the team. - Reduced personal workload by 5% after creating efficiency tools that were adopted throughout the department - Eliminated task redundancy and streamlined documents to enhance communication across 135 employees- Monitored up to 45 patient heart rhythms and vitals with attention to detail- Worked collaboratively with physicians, nurses, and staff to decrease wait times and elevate the level of care- Introduced new process to train staff on cardiac rhythms, which reduced the initial training period by 2 weeks

I was promoted from Camp Activity Coordinator to the Assistant Program Director where I was responsible for the design and execution of the snowsports program at STARS. This includes volunteer management (100+ volunteers), instructor management (7 paid instructors), trainer management (6 trainers), and program oversight. Safety was my greatest concern, utilizing risk management principles and tactics to reduce injuries and incidents while promoting a life-changing experience to our clients.- Trained and led 10 direct reports and 100 volunteers on best practices for customer service excellence- Increased the staff and volunteer professional industry certification obtainment rate to 400% through instructor buy-in, additional training courses, and effective incentives- Grew the instructor base by 16%, which increased lesson availability, through targeted marketing and referrals - Added 30% more training opportunities and grew the total attendance from 844 individuals to 1,148 individuals- Managed annual department budgets of up to $120,000 with a detail-oriented approach- Secured special professionals to lead clinics and revamped lesson plans to enhance the quality of learning- Restructured the L&D program to include a more comprehensive curriculum with new course pathways and key operational changes to improve employee learning

I was rehired and promoted to Camp Activity Coordinator. In this position, I was responsible for training staff, interns and volunteers on driving safety, driving with a trailer, cycling, kayaking, SUPing, rock climbing, and loading/unloading trailers; evaluating the effectiveness of said training and each program; oversee the programs and program staff, interns and volunteers; manage and maintain programmatic equipment for summer and winter programs; create and implement policies and procedures to build sustainable and scalable programs; and lead, coach and develop program staff on risk management, program planning, and operations

This position had two main job duties: facilitate instruction of clients on adaptive ski and snowboard techniques, and train volunteers and staff to do the same. To facilitate trainings, I developed training curriculum and distributables that were shared with and rolled out by myself and other trainers to staff and volunteers on adaptive snowsports skills and techniques as well as soft skills. Training was on-going through the season and resulted in numerous volunteers and staff obtaining industry teaching certifications. I also assisted the Adaptive Program Manager with standard programmatic needs including but not limited to: equipment maintenance, administrative functions, and personnel professional development.

Worked alongside US and international employees to keep the record attendance year of park visitors' fully stocked with snacks, treats, clothing, gifts, and camping supplies.

Worked with clients of all ages and abilities to help them achieve their dreams of skiing and snowboarding. Specialized in adaptive instruction for individuals that have various levels of physical and cognitive abilities to achieve the same sensations as everyone else on the hill. Worked with staff members to increase both their understanding and abilities to ski and snowboard in a proficient manner, teach effectively, and work with clientele in a customer centered model to enhance the customers' experience while at Taos Ski Valley.

I worked with a group of highly specialized professionals to produce resources for the staff and faculty at MSU to use in their day to day job functions to maintain a safe environment. I developed programs, resources, and trainings related to a wide array of risk management and occupational health fields. These topics included hazard communications, first aid/CPR/AED, forklift safety, workplace inspections, outdoor safety, slips/trips/falls, office safety, chemical inventories, hazard signage and mitigation, PPE use, and other safety and risk management topics.- Increased the average training class size by 53% and grew online training by 19% through targeted marketing- Developed a course for supervisors in conjunction with HR to elevate compliance and boost knowledge- Designed and led workshops centered around OSHA, health, safety, and risk management for 2,000 employees- Saved an average of 12 hours per week after creating a new, standardized inspection process with photos of issues and suggestions for corrections- Evaluated and selected a new LMS to provide a centralized learning solution for 8,500 individuals- Partnered with IT to develop an updated training registration and recordkeeping platform that transitioned students from a paper-based system, freeing up time to focus on other projects- Created training materials and educated supervisors on how to best communicate with their staff

As a part of this new organization, I drove all operational aspects ensuring products were compliant with industry standards, met clients’ expectations, and were safe. Launching new products, I oversaw company owned equipment and resources, including the ordering and maintenance of such equipment. We designed and installed zip line courses which involved leading teams of engineers, surveyors, and contractors to fulfill a project’s construction phase. The next phase required an oversight and professionally developing an installation, training and operations team to execute training and daily operations of completed projects. To ensure we were able to operate at optimal levels, I performed all Human Resource functions such as hiring and onboarding employees, employee scheduling, progressive discipline, terminations and developing and implementing personnel policies and procedures. Once staff were onboarded, we trained them to train our clients’ guides and operate numerous zip line courses with ROIs in as little as 24 months and projects up to $1.8 Million.

Global Expeditions operated luxury tented camps and outdoor adventure trips for a niche group of clientele. As the COO, I oversaw all operational aspects of the corporation including the remote programming. Our assets which were under my oversight included a satellite office, construction sites, remote structures, a vehicle fleet, equipment, and over 3,000 square feet of smaller assets to complete these trips. To ensure our assets were cared for and were in the appropriate location and being used for the correct purpose, I led a team of up to 20 working in remote locations. These projects, up to $1.7 Million, were complex and required the implementation of logistical strategies to achieve complex back-country timelines and requirements to deliver “Excellent” customer service as rated by our customer surveys. Construction of the remote camps involved a combination of pre-site modular construction of decks and facilities with on-site manipulation and finish work to meet the desired visual appeal.- Oversaw 20 employees in remote locations and coached 6 employees who advanced to managerial roles- Scaled up the business for multi-million-dollar growth by handling all operational functions- Built teams using strengths-based leadership and worked persistently to drive professional development- Managed multiple department budgets totaling $500,000 annually- Trained staff to anticipate customer needs and earned an average of 9.7 out of 10.0 on customer surveys- Executed logistical strategies to move the client base across 3 sites in 4 days and guided staff relocation