Trevor Sheffield Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Ga, Us

• Growing team to 42+ people• Leading interviews for 400+ candidates• Continuing to grow revenue 50+ million annually for product• Reducing churn with proactive and data driven innovations • Improving relations with high revenue customers• Streamlining operations to improve customer touch points• Negotiating with vendors to provide competitive product features• Elevating business cases that pose business wide impacts• Training and developing a range of personalities and skill sets• Analyzing complex Google, Bing, Yahoo and internal data across entire portfolio to drive Six Sigma like improvements, in areas of greatest opportunity • Nationwide traveling for sales training and positive customer development• Moving nationwide team from fulfillment focus to customer centric model• Aligning team with customer centric model• Growing code engineering team• Designing and implementing SalesForce workflows• Partnering with product, sales, operations, business analysts and engineering to improve end-to-end customer experience• Ensuring company brand across customer touch points• Engaging with leadership up to C level on weekly basis• Providing a safe place for innovation • Helping team understand leadership vision – proactively curtailing negativity • Developing data analytics dashboards for portfolio• Maintaining focus on direct correlations to net promoter score

Atlanta, Ga, Us

• Managing day-to-day operations of code engineering team• Training to increase staff knowledge and effectiveness acrossnational team - including sales, account managers, campaign managers and programmers• Overseeing the development of employees, to ensure performance objectives• Following detailed coaching processes as the basis for development of employees• Elevating issues, team needs, and suggesting solutions for product and customer issues• Improving Internet Fulfillment workflow issues• Attending and supporting weekly/biweekly meetings with internal/external management• Meeting and exceeding established cycle times and SLA’s• Auditing of customer programs and presenting at an executive level• Ensuring customer issues are resolved in a manner which is service oriented• Representing Operations in projects within YP

Atlanta, Ga, Us

• Team Lead of YP SearchPro SEM “white glove” Premier Product• Senior Website Optimization and Call Tracking Analyst for Premier YP Product• Acting fulfillment manager • Presenting Key Performance Indicators (KPI) with senior leadership• Maintaining quality assurance by closing gaps with all parties to meet customer requirements • Regularly reviewing existing processes and procedures for efficiency improvements• Reporting escalations urgently and following up on resolutions

Us

• Providing customer support for SSL products• Managing CRM touchpoints• Developing new marketing and customer relation strategies• Executing pre-existing print and web ad contracts• Establishing relationships with ad sales representatives at various publications • Maintaining advertising and collateral budget.• Researching additional advertising opportunities in accordance with overallmarketing strategy.• Directing designers to create campaign-specific web banners and videos• Tracking and reporting on monthly web statistics• Ensure all advertising contractual items are executed annually• Collecting feedback from the field to drive net promoter score

Suwanee, Georgia, Us

Undergraduate and Alumni Mailings & Communications, Managing Editor of Chakett Magazine, Assistant Editor of Chakett Magazine, Editor of Grapevine, Website Updates, Roster & Membership Questions, Awards Program, Press Releases, Coordinate Production of Chakett, Developer of Event Promotion Materials

Us

I travel to various schools within Fulton County to fill in for absent full-time teachers.

Atlanta, Ga, Us

Premier Events is a full service event production company which produces events and offers consulting services for festivals, events and entertainment. During my first few years with Premier Events, I was a bar-back. This required heavy lifting and long hours. Later on, I became primarily a server, which included selling beverages (alcoholic and non) and food. During my last year with Premier Events, I was primarily responsible for the concessions located at Piedmont Park. During the summer of 2009, I became a supervisor. As supervisor, I was responsible for training staff, handling money, inventory, sales forecasting, ordering and receiving deliveries, scheduling maintenance and repairs, and coordinating pertinent information with the managers of Premier Events and the Piedmont Park Conservancy. My role as a Supervisor required a high level of self-sufficiency.

Atlanta, Georgia, Us

Proofread and edit various styles and formats of literature for professional review or publication.

Suwanee, Georgia, Us

Handle chapter mailings and communications. Answer roster and membership questions. Assist with editing The Chakett, Resource Book and press releases pertaining to The Boys and Girls Club.

Pittsfield, Ma, Us

Assisted in training new employees. Duties included staffing cash registers, general customer service and unloading and stocking merchandise. Greeted customers and provided general assistance to meet any and all customer needs. Continually scored 100% satisfaction with secret shoppers. Leader in sales and customer satisfaction.